Automotive Service Advisor

Dimmitt Automotive Group; Homosassa Springs (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Life Insurance

Long Term Disability

Short Term Disability

401(K) - Company Match

Job summary

Village Cadillac Toyota, part of the Dimmitt Automotive Group, seeks an Automotive Service Advisor to bridge guests and technicians. The role handles service coordination, repair recommendations, and ensures timely, quality work with a focus on customer satisfaction.

Ideal candidates have 3–5 years in luxury-brand dealerships, a valid license, and a professional, customer-focused demeanor. ASE is a plus; join a team committed to world-class service.

Qualifications

• High school diploma or GED required.
• Post-secondary automotive training or experience preferred.
• 3–5 years of luxury brand dealership experience preferred.
• Unrestricted driver’s license and clean driving record required.
• ASE certification a plus.

Responsibilities

• Schedules service for guests in person or by phone to ensure prompt diagnosis.
• Makes repair recommendations and manages delivery of repairs by setting expectations.
• Ensures all documentation is complete and compliant with regulations.
• Adheres to safety policies and procedures.
• Welcomes guests with a prompt, enthusiastic greeting.
• Directs guests with complaints to the service manager when necessary.

Skills

Communication

Customer service

Problem solving

Teamwork

Professional demeanor

Education

High school diploma or GED

Post-secondary automotive training

Job description

Company Description

Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group—celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence.

Homosassa, FL 34448

Posted: 10/07/2026

Employment: Full-time

Pay: Depends upon skills and experience

Department: Service

Experience: Intermediate

Company Description

Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group—celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence.

Job Description

The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the guest is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of luxury brand dealership experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service