Service Advisor at Concord Mazda

Concord Mazda; Concord (CA); On-site; USD 36,000 - 150,000; Full time

Benefits offered by this job

Values-driven culture

Career development

Medical, Dental, Vision

401k with match

Employee Assistance Program

Vehicle purchase program

Job summary

Concord Mazda, part of the DGDG family, seeks a skilled Service Advisor to deliver a world-class automotive retail experience. You will greet guests, assess their needs, and manage repairs from check-in to delivery, using X-Time and CDK to keep customers informed.

Ideal candidates bring at least 1 year of service-advisor experience, a valid driver's license, and flexibility to work evenings/weekends. Commission opportunities accompany a base salary range, with comprehensive benefits and a strong

Qualifications

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase.
• 1-year of previous Service Advisor experience
• Valid state driver’s license with a clean driving record (no major violations)
• Availability to work evenings and weekends
• X-Time and CDK experience is a plus

Responsibilities

• Greet guests, determine needs, and coordinate repairs using X-Time and CDK.
• Meet guests’ needs throughout the service process.
• Write Repair Orders and communicate estimates to guests.
• Follow up on repair progress and obtain authorization for additional work.
• Advise guests on car care and manufacturer-recommended maintenance.

Skills

Guest experience

Communication

Customer service

Team player

Tools

X-Time

CDK

Job description

Concord Mazda, a proud member of the DGDG family, is looking for talented sales professionals to join their team. DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

What you'll be working on:

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding your service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

What you need to bring to the table:

• Commitment to excellent guest experience - on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• X-Time and CDK experience is a plus
• Availability to work evenings and weekends

Salary: $36,000-$150,000/annually

Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, "best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

"Be happy" is much more than a slogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• https://www.dgdg.com/privacy-policy/