Honda Service Advisor Superior Honda, Cincinnati

Paycom - ATS; Cincinnati (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

Jeff Wyler Automotive Family in Cincinnati, OH, seeks an Automotive Service Advisor to greet customers, listen to concerns, and determine required service. You will prepare repair orders with labor estimates, explain charges, and coordinate with technicians to ensure timely, quality service.

A strong focus on customer satisfaction and a professional appearance is required. This role is based at Superior Honda within the Jeff Wyler Automotive Family network.

Qualifications

• Proven record of exceptional customer satisfaction.
• Strong communication and interpersonal skills.
• Organized, friendly and reliable in a fast-paced environment.

Responsibilities

• Greet customers and listen to service needs.
• Prepare repair orders with time, labor estimates and costs.
• Explain work performed and charges to customers.
• Schedule service appointments and monitor progress.
• Maintain service area and support marketing programs.

Skills

Customer service

Communication skills

Organized

Team player

Clean driving record

Integrity

Job description

JEFF WYLER SUPERIOR HONDA IS HIRING A SERVICE ADVISOR!See why the Jeff Wyler Automotive Family Was Voted Best Workplace for The Last 6 Years!Do you want to be part of a winning team, then come join our team at the Superior Honda!Automotive Service Advisor - SummaryAutomotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on their available work orders.Automotive Service Advisor - Essential DutiesAdvises customers about necessary service for routine maintenance.Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.Confers with customers about inspection results, recommends corrective procedures, and prepares work orders for needed repairs.Prepares a repair order showing time, cost, and labor estimates for service.Write a brief description of the customer’s concern about the repair order to help the technician locate the problem.Explains the work performed and the repair order charges to the customer.Handles customer complaints.Schedules service appointments.Obtains customer and vehicle data before arrival when possible.Greets customers in a timely, friendly manner and obtains vehicle information.Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.Refers to service history, inspects vehicle, and recommends additional needed service.Advises customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications.Provides a complete and accurate written cost estimate for labor and parts.Establishes “promised time.” Check with the dispatcher, if necessary.Obtains customer's signature on repair order; provides the customer with a copy.Establishes customer's method of payment. Obtains credit approval, if necessary.Notifies dispatcher of incoming work.Checks on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed.Implements and maintains a service marketing program.Review repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.Keeps service department forms, menus, and pricing guides up to date.Implements a quality control process to eliminate comebacks.Maintains high customer satisfaction standards.Handles telephone inquiries regarding appointments and work in process.Inspects all vehicles for bodywork, inform the customer if work is needed, and provide an estimate for bodywork.Maintains a professional appearance.Keeps work area clean.Other tasks as assigned.Automotive Service Advisor – QualificationsProven record of achieving exceptional Customer SatisfactionOrganized and friendly personalityExceptional communication skills with your customersProfessional personal appearanceTeam oriented and self-motivatedAble to work with little supervisionClean driving recordA desire for a long-term career with a growing organizationPersonal and professional integrityIf you think you are the right fit, submit your application now!!Muthu RaajJEFF WYLER AUTOMOTIVE FAMILYCall or Text: 513.739.8281EMAIL: [e-mail] applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, parental status, veteran status, or any other characteristic protected by applicable federal, state, or local law.