Service Advisor & ASM — Elevate Guest Experience

Asbury; Fort Worth (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Insurance plans

401k

Job summary

Park Place Dealerships Fort Worth is seeking an Assistant Service Manager (Service Advisor) to ensure an extraordinary client experience by coordinating between clients, service technicians, and the scheduling team. The ASM guides the repair process, explains estimates, and helps prioritize tasks to meet promised timelines.

Ideal candidates will have a high school diploma or equivalent, be at least 18, have a valid driver's license, and pass background checks.

Qualifications

• High school diploma or equivalent.
• Must be at least eighteen years of age.
• Must have a valid driver’s license and meet company MVR policy requirements.
• Must be able to pass pre-employment screenings (background and drug test).

Responsibilities

• Greet Service Department clients and act as liaison between client and service technician.
• Provide clients with accurate repair estimates and explanation of costs.
• Write repair orders and obtain client signatures.
• Inform clients of repairs, advise on maintenance, and upsell services when appropriate.
• Follow up on repair status and communicate changes to clients via phone, text, or email.

Job description

Park Place Dealerships Fort Worth is seeking an Assistant Service Manager (Service Advisor) to ensure an extraordinary client experience by coordinating between clients, service technicians, and the scheduling team. The ASM guides the repair process, explains estimates, and helps prioritize tasks to meet promised timelines.

Ideal candidates will have a high school diploma or equivalent, be at least 18, have a valid driver's license, and pass background checks.