Service Advisor & ASM — Elevate Guest Experience

Asbury Automotive Group; Fort Worth (TX); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

Insurance plans

401k

Job summary

Park Place Dealerships Fort Worth is seeking an Assistant Service Manager (Service Advisor) to ensure an extraordinary client experience by coordinating between clients, service technicians, and the scheduling team. The ASM guides the repair process, explains estimates, and helps prioritize tasks to meet promised timelines.

Ideal candidates will have a high school diploma or equivalent, be at least 18, have a valid driver's license, and pass background checks.

Qualifications

• High school diploma or equivalent.
• Must be at least eighteen years of age.
• Must have a valid driver’s license and meet company MVR policy requirements.
• Must be able to pass pre-employment screenings (background and drug test).

Responsibilities

• Greet Service Department clients and act as liaison between client and service technician.
• Provide clients with accurate repair estimates and explanation of costs.
• Write repair orders and obtain client signatures.
• Inform clients of repairs, advise on maintenance, and upsell services when appropriate.
• Follow up on repair status and communicate changes to clients via phone, text, or email.

Job description

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.

Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As an Assistant Service Manager, you will have the opportunity tomake a positive impact on our business and in the lives of our team members
and customers every day. We are looking for strong, energetic, people-focusedmember who will help us redefine the car-buying experience.

Does this sound like you?

Apply now!

The Assistant Service Manager (Service Advisor) is to ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM will also oversee the cashier process with each client.

• Must be able to drive and operate vehicle
• Greet Service Department clients in a prompt and courteous manner 100% of the time, and never differentiate between customer pay and warranty service clients
• Listen to each client and clearly articulate information on the repair order
• Satisfy client's immediate needs, use low key, high integrity methods to present additional needed services
• Observe factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
• Present a menu of recommended maintenance and additional services to every client
• Ascertain the needs of clients, collecting information necessary for service or repair diagnosis
• Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
• Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
• Maintain strict adherence to dealership policy on client vehicle care and operation
• Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation
• Forward repair or service estimate changes to client following technician's diagnosis
• Sell and manage extended warranties and complete required documentation
• Inspect quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
• Follow up on progress of each repair order during the day and contact clients by phone, text or e-mail at least twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
• Reply to voice, text and e-mail messages in a timely manner where either internal or external clients are concerned
• Notify clients when repairs are completed and vehicle is ready for delivery
• Review and explain repairs and associated costs with client upon completion of service
• Document verbal, in person, and written approvals on repair orders and add-on sales
• Advise clients of potential consequences if repairs are not made
• Handle minor client concerns or misunderstandings
• Able to prioritize and handle responsibilities effectively in a fast paced environment
• Keeps Service Manager and/or Service Director informed of all problems and potential problems involving clients, repairs, and equipment
• Notify technicians of changes to repair status
• Encourage clients to complete the manufacturer surveys to provide feedback
• Coordinate work overflow
• Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
• Maintain a record of status of special order parts
• Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
• Maintain required hours per repair order (HPR) in accordance with dealership standards
• Maintain any other KPI’s in accordance with dealership standards
• Know and understand the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction
• Know and understand the Park Place Privacy and Information Security Policy, and adhere to its requirements
• Attend weekly department meetings
• High school diploma or equivalent
• Must be at least eighteen years of age
• Must have a valid driver’s license and meet company MVR policy requirements
• Must be able to pass pre-employment screenings (background and drug test)

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave) and one week paid paternity leave after one year of employment
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

INDSERVICEDFW

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