Service Booking Specialist — Customer Experience & Ops

Asbury Automotive Group; Frisco (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid holidays

Paid time off

Paid training

Stock awards

Descrizione del lavoro

Asbury in Frisco, TX is seeking a Service Booker to process repair orders and support service advisors. You will interact with customers, ensure accuracy in repair orders, and help maintain a fast, friendly service experience.

The role emphasizes teamwork, attention to detail, and professional conduct in a busy dealership environment. Training is provided, with opportunities for growth within Asbury's service network.

Competenze

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and accuracy.
• Experience in automotive service environment preferred.

Mansioni

• Process repair orders and relieve service advisors of this duty.
• Deliver exceptional guest experiences by assisting guests and teammates.
• Ensure labor charges and parts are correctly billed on repair orders.
• Close customer, warranty and internal repair orders.
• Compile reports on technician hours, productivity and related metrics.

Conoscenze

Customer service

Teamwork

Attention to detail

Communication

Punctuality

Formazione

High School Diploma

Strumenti

POS systems

Microsoft Office

Descrizione del lavoro

Job Title:Service Booker

Department:Service

Reports To:Service Manager

Position Summary:Processes the repair orders, relieving the service advisors of this duty, ensuring accuracy and faster customer service.

Essential Duties and Responsibilities:

• When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping otherteammembers deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).
• Treats all co-workers, customers, and vendorsprofessionally and with respect.
• Attendance and Punctuality
• Adheres to Company Policies and Procedures
• Maintains a clean and organized work area
• Maintains a professional appearance and adheres to the dealership dress code.
• Reviews service repair orders and makes adjustments to assure accuracy.
• Ensures that labor charges are correct and complete, monitors punch times and makes sure that the appropriate parts are charged on the repair orders.
• Monitors that all repair order stories are complete, legible and sensible, whether for warranty claim filing or customer pay communication
• Confirms that pricing is correct for service operations and parts charged to repair orders. Ensures that discount amounts are appropriate and taxes are correct.
• Closes customer, warranty and internal Repair Orders
• Compiles reports to show statistics for technician hours, productivity and other items pertinent to the operation of service business.
• If assigned, assembles the daily service deposit, ensuring all documents are assembled and correct.
• Audits weekly technician and support personnel time cards for accuracy. Presents a time card report to management for approval.
• If assigned, tabulates technician payroll, taking into account special instructions.
• Contacts extended warranty vendors for approvals. Submits documents as required.
• Verifies that all Repair Orders have email addresses and that customer information is up to date.
• Works well in a team environment. Maintains good relationships with department and dealership personnel.
• Assembles Repair Orders in sequence and files.
• Pulls files when requested.
• Acts as back-up cashier if called upon.
• Assists with clerical duties as requested and any other duties assigned.
• Protects dealership and customer information.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by the job include close vision, and ability to adjust focus.

Company Benefits:

Pay and Recognition:

• Semi Monthly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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