Service Advisor ASM

Ourisman Automotive Group; Alexandria (VA); On-site; USD 65,000 - 150,000; Full time

Job summary

Join Ourisman Automotive Group as a Service Advisor ASM in Alexandria, VA. We are looking for an outgoing individual passionate about delivering a unique customer experience in a clean, safe environment. Our company fosters internal growth, offers excellent benefits and competitive pay, with opportunities to excel in your automotive career.

Benefits

Above average industry pay

Growth opportunities

Medical & Dental Insurance

Vision Discount Program

401K Plan + Match

Paid Time Off and Vacation

Paid Sick Leave

Life insurance w/AD&D Feature

Paid Family Leave

Flexible hours

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or similar role is a plus.
• Excellent communication skills with a positive personality.

Responsibilities

• Greet customers promptly and obtain their information.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Monitor the progress of each vehicle and update customers frequently.

Skills

Customer Satisfaction

Communication Skills

Positive Attitude

Energy Level

Job description

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Summary

We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

Summary

We are hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

WE OFFER:

• Above average industry pay - top advisors can exceed six figures!
• Growth opportunities, we aim to promote from within!
• Medical & Dental Insurance options available
• Vision Discount Program
• 401K Plan + Match
• Paid Time Off and Vacation
• Paid Sick Leave
• Life insurance w/AD&D Feature
• Paid Family Leave
• Paid Training to develop hard skills
• Paid tuition to further your career with Strayer University
• Long term job security
• Flexible hours
• Employee vehicle purchase plans
• Family owned and operated
• Employee Assistance Program / Access to mental health resources
• Commuter Benefits/Reimbursements
• Discounts on products and services
• Free lunches/ meal reimbursement
  
  
  

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
  
  
  

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus
• Excellent communication skills
• Positive and personality
• Above average energy level
• Personal and professional integrity
  
  
  

About The Dealership

Ourisman Automotive Group believes our success and future growth is contributed to our employees. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.

At Ourisman Chrysler Jeep Dodge of Alexandria we understand the importance of career growth. Our team is collaborative and encourages success amongst each of our members. We prefer to promote from within and do so often.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing

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