Automotive Service Advisor ASM/ Pacifico Ford

Pacifico Auto Group; Philadelphia (Philadelphia County); On-site; USD 75,000 - 125,000; Full time

Job summary

Pacifico Auto Group, a family-owned dealership in Philadelphia, is seeking a full-time Automotive Service Advisor. This role involves assisting customers, managing repair orders, and maintaining high-quality service during their experience. With competitive pay and benefits, applicants must possess strong communication skills and a valid driver's license. Join a team where performance is recognized and grow your career in a fast-paced environment.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) matching

Competitive pay

Vacation and sick days

Short-term and long-term disability coverage

Employee vehicle purchase discounts

Ongoing training and advancement opportunities

Qualifications

• Valid driver’s license required.
• 2+ years of service advisor experience preferred.
• Experience with CDK/ADP and tablet-based write-up systems a plus.

Responsibilities

• Greet and assist customers throughout their service experience.
• Handle 15–20 repair orders per day.
• Communicate updates via TruVideo, text, and text-to-pay platforms.

Skills

Customer communication

Problem-solving

Attention to detail

Tools

CDK

ADP

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• 401(k) matching

Automotive Service Advisor
Pacifico Auto Group – Philadelphia, PA 19153
Full-Time | On-Site
Pay: $75,000 – $125,000 per year (based on experience and performance)

ABOUT US
Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area. You must be able to handle busy day, your tech skills and communication must ne first rate. We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career—this is the place for you.

KEY RESPONSIBILITIES

• Greet and assist customers throughout their service experience
  
  
• Handle 15–20 repair orders per day (customer pay, warranty, internal, used vehicles)
  
  
• Clearly explain service needs, prioritize work, and present pricing options
  
  
• Communicate updates via TruVideo, text, and text-to-pay platforms
  
  
• Coordinate with technicians for timely, high-quality repairs
  
  
• Maintain top 10% CSI scores in the region
  
  
• Accurately document all work in CDK/ADP and Ford SmartLane systems
  
  

WHAT WE OFFER

• Competitive pay: $75,000 – $125,000+ per year
  
  
• Health, dental, and vision insurance
  
  
• 401(k) retirement plan with employer match
  
  
• Up to 3 weeks vacation and 5 paid sick days
  
  
• Short-term and long-term disability coverage
  
  
• Supplemental life insurance
  
  
• Employee vehicle purchase discounts
  
  
• Climate-controlled facility with modern tools and tech
  
  
• Ongoing training and advancement opportunities
  
  

QUALIFICATIONS

• Valid driver’s license (required)
  
  
• 2+ years of service advisor experience (preferred)
  
  
• Experience with CDK/ADP and tablet-based write-up systems a plus
  
  
• Strong customer communication and problem-solving skills
  
  
• Detail-oriented with a team-first attitude
  
  
• Must be organized, reliable, and goal-driven
  
  

SCHEDULE

• Full-time
  
  
• Monday to Friday
  
  
• Weekends as needed (rotating)
  
  
• On-site in Philadelphia, PA 19153
  
  

ABOUT PACIFICO
Pacifico Auto Group is a dealership where high performance is recognized and rewarded. As we approach our 100th year, we continue to grow by investing in great people, technology, and customer-first processes. If you're serious about your career and want to be part of something bigger, apply today.