Automotive Service Advisor ASM

Pacifico Auto Group; Philadelphia (Philadelphia County); On-site; USD 55,000 - 110,000; Full time

Job summary

Join a family-owned dealership with a rich history of success as an Automotive Service Advisor. In this dynamic role, you'll be the face of customer service, ensuring every client receives prompt and courteous assistance. Your ability to build strong relationships and communicate transparently will be key to getting vehicles back on the road. With cutting-edge technology at your fingertips, you’ll manage repair orders efficiently while maintaining a high standard of professionalism. Enjoy competitive pay and a supportive work environment that values your contributions and offers opportunities for growth and development. If you are passionate about delivering exceptional service and want to be part of a thriving team, this is the perfect opportunity for you.

Benefits

Medical, Dental and Vision Insurance

401K Retirement Plan

401K Match

Up to 3 Weeks Vacation

Supplemental Life Insurance

Short and Long Term Disability Packages

Employee Purchase Program

Qualifications

• Valid Driver’s License is required.
• Must have a great attitude and work ethic.
• Computer proficiency is essential for ticket writing.

Responsibilities

• Ensure prompt and courteous service for customers.
• Handle 15-20 repair orders daily with great attention to detail.
• Maintain high customer satisfaction index (CSI) in the top 10%.

Skills

Customer Service

Communication Skills

Computer Proficiency

Teamwork

Attention to Detail

Education

High School Diploma

Tools

CDK/ADP

Ford Smart

Tablet for Writing Tickets

Job description

Full Job Description

JOB RESPONSIBILITIES:

The Automotive Service Advisor at Pacifico is responsible for making sure our customers have the best service experience possible. You will accomplish this by building strong relationships and presenting best options to get the customers vehicle back on the road in a safe timely manner. Our service advisors are trained to use all of the latest technology to give our customers a first class experience that will make them want to service with us. We will support you and your technicians with great pay plans, first class up to date dealerships and flexible work schedules. You must bring a willingness to serve and passion and desire to be the best.

Duties and Responsibilities include, but are not limited to:

1. Ensure that customers receive prompt and courteous service.
2. Prioritize required services and recommend options.
3. You must keep customers apprised of progress, setbacks and updated completion times. We have the latest technology tools that will allow you to communicate via a service video, texting and text to pay. Our customers love the transparency.
4. You must be able to handle 15-20 repair orders a day consisting of used cars, customer pay, internals and warranty.
5. You must be able to keep your CSI in the top 10% of our region.
6. Maintain knowledge of products and services in order to accurately and correctly answer customer inquiries.
7. CDK/ADP experience is preferred.

The ideal candidate will be expected to maintain a high standard of professionalism and quality in accordance with dealership policy. Must possess a strong work ethic, the ability to stay on task and work independently. Must pay close attention to detail and be able to produce high quality work quickly yet efficiently. As a service advisor, you will be expected to keep up with the latest customer service practices, be willing to go the extra mile for customers and solve any and all problems that arise.

JOB REQUIREMENTS:

1. Valid Driver’s License.
2. Computer Proficiency, we utilize Ford smart and write tickets on a tablet in the lane.
3. Great attitude.
4. Team mentality.
5. Great work ethic.

FULL TIME BENEFITS:

1. Highest salary for this position in the area.
2. Medical, dental and vision insurance available.
3. 401K retirement.
4. 401k Match.
5. Up to 3 weeks vacation.
6. Supplemental life insurance.
7. Short term and long term disability packages.
8. Employee purchase program.

Job Type: Full-time

Pay: $55,000.00 - $110,000.00 per year

License/Certification:

1. Driver's License.

Pacifico Auto Group, a family owned dealership in Philadelphia, PA is celebrating our 99th year in business. We are growing because of this, so we are looking for the best of the best.

If you are serious about your career, you've come to the right place. At a dealership with a rich history of success and growth, you'll find the opportunities, resources, and support you need to grow and develop professionally.