Service Advisor - Arrowhead Harley-Davidson

ridenowpowersports; Peoria (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare, Dental & Vision

Life and disability insurance

Vacation/PTO

Employee discounts

Commission after 60 days

Growth opportunities

Job summary

Arrowhead Harley-Davidson in Peoria, AZ is seeking a Service Advisor to join our service team. You will greet customers, assess motorcycle needs, and prepare repair orders with clear explanations.

Responsibilities include scheduling, communicating timelines and costs, recommending services, and ensuring quality workmanship. Prioritize customer service and upsell promotions, with opportunities for growth.

Qualifications

• Excellent customer service, verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Schedule appointments for repair, maintenance, recall work.
• Greet customers, inspect motorcycles, and answer questions.
• Document problems with motorcycles and clearly describe them on the Repair Order.
• Notify the Service Manager of additional work needed or delays so the customer can be notified.

Skills

Customer service

Communication

Multi-tasking

Professional appearance

Job description

Arrowhead Harley-Davidson is seeking Service Advisors to join our Service Team! If you are a positive, upbeat, and an interactive Service Advisor with a passion for customer service, this opportunity may be perfect for you!

Responsibilities:

• Schedule appointments for repair, maintenance, recall work
• Greet customers, inspect their motorcycles, and answer questions
• Document problems with Motorcycles and clearly describe them on the Repair Order
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified
• Advise customers on necessary/suggested services and cost
• Offer additional services and products, including special promotions
• Review Repair Orders in progress to ensure quality and timeliness
• Follow the status of a customer's powersports vehicle from service bay entry through the completion of work
• Communicate any changes in timeline, repairs, or cost to the customer
• Upon completion of work, review the work order with the customer
• Maintain current technical qualifications by completing all training programs assigned by the Service Manager
• Other duties as assigned

Requirements:

• 1+ years of Powersports, Harley-Davidson, or Automotive Dealership service experience
• 1+ years Commission Based customer-facing sales experience (preferred)
• Excellent customer service, verbal and written communication skills
• A positive attitude, good work ethic, and professional appearance
• Pleasant, energetic, conscientious, and dependable personality
• Ability to multi-task in a fast-paced environment
• Valid driver's license and a good driving record
• Motorcycle Endorsement preferred
• Must pass a pre-employment background check, MVR, and drug screen

Benefits:

What Arrowhead Harley-Davidson Offers You:

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Generous training pay and commissions after 60 days
• And more

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

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