Service Advisor | Full Time

The Cole Family of Harley-Davidson Dealerships; Shallotte (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, and Vision Insurance

Company Discounts

Opportunities for growth and professional development

Company Discounts

Growth opportunities

Job summary

A well-established motorcycle dealership in Shallotte, NC is seeking a full-time Service Advisor to join their team. The ideal candidate will possess exceptional customer service skills and have a strong knowledge of motorcycle servicing, particularly Harley-Davidson®. Responsibilities include assessing motorcycles, estimating costs, scheduling appointments, and promoting additional services. This role offers various benefits including 401K, paid vacation, and opportunities for professional development.

Qualifications

• Knowledge of motorcycle servicing is a major plus.
• Exceptional customer service skills required.
• Previous experience as a Service Advisor preferred.
• Past Service Advisor experience is preferred.

Responsibilities

• Assess motorcycles for repair and maintenance.
• Estimate costs and completion times of service work.
• Handle scheduling of customer appointments.
• Assign jobs to technicians based on skill and schedule.
• Review work-in-progress to ensure quality and timeliness.
• Schedule customer appointments and follow-up calls.
• Perform cashier functions as needed.
• Support a smooth-running service department with high customer satisfaction.
• Promote additional services and repairs as needed.
• Handle customer complaints professionally and with empathy.

Skills

Customer service skills

Knowledge of Harley-Davidson motorcycle servicing

Attention to detail

Education

Technical repair education through Motorcycle Mechanics Institute or UTI

Job description

Service Advisor

Location: Harley-Davidson – Shallotte, NC

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Our Harley-Davidson dealership is now accepting applications for full-time self‑motivated Service Advisor who possess a customer‑focused attitude.

An Equal Opportunity Employer

Benefits

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• Company Discounts
• Opportunities for growth and professional development

Position Summary: Service Advisor

• Become skilled at assessing Harley-Davidson® motorcycles for repair, customization, performance and maintenance, etc.
• Estimate costs and completion times of service work, and clearly communicate them to the customer, notifying the customers of any changes, delays, or additional work needed.
• Open & close all customer paid, warranty, and internal repair orders.
• Strategically assign jobs to technicians based on skill level and project schedule.
• Review work‑in‑progress to ensure quality and timeliness.
• Handle all scheduling of customer appointments and follow‑up calls.
• Perform cashier functions, as needed.
• Assist in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
• Promote additional services by communication of service specials or additional work needed.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

Qualifications And Job Requirements

• Knowledge of Harley-Davidson motorcycle servicing a major plus.
• Technical repair education through Motorcycle Mechanics Institute or UTI also a major plus.
• Exceptional customer service skills and attention to detail are a necessity.
• Past experience as a Service Advisor or Service Consultant go to the top of the list.

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.