Service Advisor - 2nd Shift

Transwest Inc; Fountain (CO); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with company match

HSA/FSA

Job summary

Transwest Inc is seeking a Service Advisor to meet with customers, listen to vehicle concerns, and recommend repair and maintenance services. The role includes selling new accessories or replacement parts and keeping customers informed of repair progress.

Responsibilities include preparing service orders and quotes, obtaining approvals, and communicating with foremen and customers throughout the repair process.

Qualifications

• High School diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Ability to multi-task.
• Detail-oriented.
• Excellent written and verbal communication skills.
• Ability to work any shift if needed.
• Successful completion of background check, drug screen.

Responsibilities

• Listen to customer descriptions of problems or services needed.
• Prepare a service order and quotes for repairs.
• Engage in upsells and promotions for additional equipment/services.
• Obtain customer authorization and signatures for repairs.
• Present the repair order to foreman for dispatch and communicate progress to customer.
• Work with foreman to ensure repair completion and timely delivery.
• Prepare and invoice repair orders and arrange customer pickup or delivery.

Skills

Excellent written and verbal comms

Multi-tasking

Detail-oriented

Team collaboration

Able to work any shift

Education

High School diploma or equivalent

Job description

Description

The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance


• Life (Voluntary and Employer Paid) and Disability Insurance


• 401(K) with company match beginning with your first contribution.


• HSA and/or FSA, as applicable


• Paid Time Off, Sick Time, and Company Paid Holidays


• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Listen to the customer description of the problem(s) or service(s) needed.


• Determine the type of service(s) required and prepare a service order.


• Engage in upsells and promotions for additional equipment and services.


• Obtain customer authorization and signatures for all repairs.


• Present the repair order to foreman for dispatch.


• Prepare and present the customer with quotes for all repairs.


• Communicate with the customer and foreman during repairs.


• Work with the foreman to ensure the repair is completed.


• Prepare and invoice repair order (RO).


• Contact the customer for pick up or delivery.


• Ensure that a secured payment is made prior to releasing serviced vehicles.


• Keep Uptime Pro updated as needed (Freightliner Elite Support locations).


• Answer service calls.


• Additional duties as assigned.

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Required to perform work inside and outside, in all-weather situations, at the shop division location.


• Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.


• Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.


• Must be able to operate simple, complex and heavy-duty machinery.


• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High School diploma or equivalent.


• Valid Driver's License and MVR in good standing.


• Ability to multi-task.


• Someone who is detail-oriented.


• Excellent written and verbal communication skills.


• Ability to work any shift if needed.


• Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Previous experience as a service writer or advisor.


• Knowledge of diesel engines, gas engines, drivetrain and suspension.


• Heavy and medium duty truck industry experience.


• CDL preferred (Heavy Duty service locations only)

JOB DETAILS:

• Type: Hourly


• Shift: Monday-Friday; 10:30 am - 7:00 pm


• Compensation Range: $26.00 - $32.00


• Bonus Eligibility: Yes


• Reports To: Service Manager


• Closing Date: Open Until Filled