Service Advisor

Transwest, Inc.; Savage (MN); Hybrid; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

401(K) with company match

HSA and/or FSA

Paid Time Off

Paid Holidays

Employee Car Discount Program

Job summary

Transwest, Inc. in Savage, MN is seeking a Service Advisor to join our team. The role centers on listening to customers, preparing service orders, presenting quotes, and coordinating with the Foreman to complete repairs on commercial trucks.

Ideal candidates will have a high school diploma, a valid driver's license with a clean MVR, strong communication, multitasking, and customer service skills. We offer a full benefits package and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking skills and customer service orientation essential.
• Conflict resolution skills and attention to detail required.
• Quick thinking and emotional intelligence beneficial.
• Computer efficiency and basic software skills expected.
• Willingness to work any shift and pass background checks.

Responsibilities

• Actively listen to customers and describe problems or services needed.
• Prepare service orders and present quotes to customers.
• Engage in upsells and promotions for equipment and services.
• Obtain customer authorizations and signatures.
• Present repair orders to the Foreman for dispatch.
• Coordinate repairs with the Foreman to ensure completion.
• Prepare invoice repair orders and arrange pickup/delivery.
• Ensure secured payments are made prior to releasing vehicles.
• Update Uptime Pro in Freightliner Elite locations when needed.
• Handle service calls and other duties as assigned.

Skills

Excellent written and verbal skills

Multitasking skills

Customer service skills

Conflict resolution skills

Detail oriented

Quick thinking

Emotional intelligence

Computer efficiency

Ability to work any shift

Background check & drug screen ready

Education

High school diploma or equivalent

Valid driver's license and MVR in good standing

Tools

Uptime Pro

Job description

We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Actively listen to customers and create descriptions of any problems or services that may be needed.
• Prepare service orders.
• Engage in upsells and promotions for additional equipment and services.
• Obtain customer authorizations and signatures.
• Present repair orders to the Foreman for dispatch.
• Prepare and present customers with quotes.
• Communicate with customers and the foreman as needed.
• Work with the Foreman to ensure all repairs are completed.
• Prepare invoice repair orders.
• Contact customers for pick up or delivery.
• Ensure that a secured payments are made prior to releasing serviced vehicles.
• Update Uptime Pro (Freightliner Elite Support Locations).
• Answer service calls.
• Additional duties as assigned.

Work Environment & Physical Abilities: Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. This position may require standing, balancing, bending or stooping for prolonged periods of time. This position requires corrected vision and hearing within normal range. This position requires the occasional ability to lift and carry items weighing up to 80 lbs. Required to perform work inside and outside, in varying weather situations. Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Multitasking Skills
• Customer Service Skills
• Conflict Resolution Skills
• Detail Oriented
• Quick Thinking
• Emotional Intelligence
• Computer Efficiency
• Ability to work any shift if needed.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Knowledge of diesel engines, gas engines, drive train and suspension.
• Heavy and medium duty truck industry experience.

Job Details:

Type: Hourly Compensation Range: $18.00 to $30.00 an Hour Bonus Eligible Reports To: Service Manager Shift: Monday - Friday (2:30 P.M. to 11:00 P.M.), Saturday Rotation Closing Date: Open Until Filled