Service Advisor (22697)

Premier Automotive Group; Fremont (CA); On-site; USD 18,000 - 22,000; Full time

Job summary

Premier Automotive Group is seeking a Full-Time position at Premier Subaru of Fremont in Fremont, CA. The role involves providing top-notch concierge support for customer inquiries and managing technicians' daily work efficiently.

Ideal candidates will display excellent customer service and communication skills, along with a high school diploma or equivalent. Basic computer skills and a valid driver's license are required. A professional appearance and a positive attitude are essential for this automotive role.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills.
• Professional appearance and a positive attitude.
• Valid driver's license and good driving record.
• Pass drug testing and background investigation.

Responsibilities

• Provide concierge support for owner inquiries.
• Ensure technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle repairs.
• Maintain Customer Satisfaction scores.
• Assist in diagnosing vehicle problems and ordering parts.
• Reinforce company policies and standards.

Skills

Customer service skills

Communication skills

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Premier Subaru of Fremont - Fremont, CA 94538

Position Type: Full Time

Salary Range: $17.75 - $17.75 Base + Commission/month

Job Category: Automotive

Responsibilities

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Excellent customer service and communication skills
• Basic computer skills
• Professional, well-groomed appearance and a positive attitude
• High school diploma or equivalent
• Valid driver's license and good driving record
• Pass drug testing, MVR/Insurability, background investigation/interview