Service Advisor

Fuel Powersports; Wisconsin; On-site; USD 42,000 - 65,000; Full time

Job summary

Fuel Powersports seeks a customer-focused Service Advisor to be the primary contact between customers and the service team. You will greet customers, write and manage repair orders, communicate progress, and help ensure repairs are completed accurately and on time.

You will schedule service work, dispatch orders to technicians, and maintain detailed documentation with customer approvals. Strong communication and organizational skills are essential for success in a fast-paced dealership

Qualifications

• Strong communication skills, both verbal and written.
• Organized, detail-oriented, able to manage time and deadlines in a fast-paced setting.
• Basic math skills and comfort with spreadsheets/graphs as needed.
• Computer skills and willingness to learn dealership software.
• Problem-solving mindset with ability to gather information and develop solutions.
• Ability and desire to sell dealership products and services.
• Valid driver’s license.
• Manufacturer training/certification or willingness to become fully certified.

Responsibilities

• Greet customers and manage repair orders; write and track progress.
• Schedule service work and dispatch orders to technicians; monitor status daily.
• Create, update, and maintain repair orders with accurate documentation; obtain customer approvals.
• Provide labor and parts estimates; coordinate with technicians and parts for availability.
• Run VINs for updates and warranty coverage on customer/sales units.
• Communicate proactively with customers; return calls and emails promptly.
• Explain recommended work clearly; suggest additional service/parts when appropriate.
• Follow up with technicians and customers to drive progress and loyalty.
• Maintain a clean, organized work area and adhere to dress code.

Skills

Communication skills

Organization/Detail-oriented

Math skills

Computer skills

Problem-solving

Sales ability

Driver’s license

Manufacturer training

Tools

Dealership software

Job description

Job Description

Position Summary
We’re looking for a customer-focused Service Advisor to be the primary point of contact between our customers and service team. You’ll greet customers, write and manage repair orders, communicate progress, and help ensure repairs are completed accurately and on time.

What You’ll Do

• Greet customers in a warm, friendly, consistent manner and perform unit walk-arounds.


• Schedule service work appropriately; dispatch repair orders to technicians and track job status daily.


• Create, update, and maintain repair orders with accurate documentation; obtain customer approvals and signatures.


• Provide labor and parts estimates; coordinate with technicians and parts to ensure availability and on-time completion.


• Run VINs for updates and warranty coverage for customer and sales units.


• Communicate proactively with customers, set call-back times, and return calls/emails promptly.
  
• Explain recommended and completed work clearly; suggest additional service/parts when appropriate.


• Follow up with technicians and customers to drive progress, resolve issues, and build loyalty.


• Maintain a clean, organized work area; follow dealership dress code and support team satisfaction goals.

What We’re Looking For

• Strong communication skills (verbal and written) and ability to build rapport with customers.


• Organized, detail-oriented, and able to manage time, priorities, and deadlines in a fast-paced environment.


• Basic math skills (percentages, decimals, fractions) and comfort using spreadsheets/graphs as needed.


• Computer skills and willingness to learn dealership software.


• Problem-solving mindset with the ability to gather information and develop solutions.


• Ability and desire to sell dealership products and services.


• Valid driver’s license.


• Manufacturer training/certification (or willingness to become fully certified and stay current).

Physical Requirements
This role regularly involves sitting, standing, walking, talking/hearing, and frequent two-handed work. Vision requirements include close vision and color differentiation. Occasional lifting of 10–50 lbs.

Company Description

Fuel Powersports, is a full-service powersports dealership located in West Bend, Wisconsin, specializing in new and used motorcycles, ATVs, UTVs, snowmobiles and personal watercraft (jet skis). As a major dealer, we carry brands like Polaris, Kawasaki, Suzuki, Yamaha