Service Advisor

Cedar Creek Motorsports; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

CEDAR CREEK MOTORSPORTS is looking for a customer-focused Powersports Service Advisor to join the service team in Wisconsin. You will bridge customers and technicians, create repair orders, and guide riders through service experiences with motorcycles, ATVs, UTVs, and other powersports.

The role emphasizes accurate estimates, clear communication, and efficient scheduling to ensure timely repairs and a smooth pickup. A passion for powersports and strong customer service are essential.

Qualifications

• Previous experience as a service advisor, service writer, or in a dealership/customer service environment preferred.
• Knowledge of powersports vehicles, including motorcycles, ATVs, UTVs, and side-by-sides.
• Strong communication, organization, and multitasking skills.
• Ability to explain technical information in a clear, customer-friendly way.
• Comfortable using computer systems for scheduling, repair orders, and invoicing.
• Valid driver’s license; motorcycle endorsement is a plus.
• Positive attitude, team mindset, and commitment to excellent customer service.

Responsibilities

• Greet customers promptly and assess service, maintenance, and repair needs.
• Create accurate repair orders, estimates, and timelines.
• Communicate clearly with technicians to document customer concerns and recommended repairs.
• Keep customers updated on repair status, approvals, delays, and completion.
• Schedule appointments and manage service workflow efficiently.
• Recommend maintenance, parts, accessories, and additional services when appropriate.
• Coordinate warranty, insurance, and service documentation as needed.
• Process payments and help ensure a smooth, professional pickup experience.

Skills

Powersports knowledge

Customer service

Communication

Scheduling software

Driver's license

Motorcycle endorsement

Team player

Tools

Repair orders software

Job description

Job Description

We’re looking for a customer-focused, organized, and motivated Powersports Service Advisor to join our service team. In this role, you’ll be the link between our customers and technicians—helping riders get the service they need while delivering an outstanding dealership experience. If you know motorcycles, ATVs, UTVs, or other powersports vehicles and enjoy fast-paced customer service, we’d love to hear from you.

Key Responsibilities

• Greet customers promptly and assess service, maintenance, and repair needs.
• Create accurate repair orders, estimates, and timelines.
• Communicate clearly with technicians to document customer concerns and recommended repairs.
• Keep customers updated on repair status, approvals, delays, and completion.
• Schedule appointments and manage service workflow efficiently.
• Recommend maintenance, parts, accessories, and additional services when appropriate.
• Coordinate warranty, insurance, and service documentation as needed.
• Process payments and help ensure a smooth, professional pickup experience.

Qualifications

• Previous experience as a service advisor, service writer, or in a dealership/customer service environment preferred.
• Knowledge of powersports vehicles, including motorcycles, ATVs, UTVs, and side-by-sides.
• Strong communication, organization, and multitasking skills.
• Ability to explain technical information in a clear, customer-friendly way.
• Comfortable using computer systems for scheduling, repair orders, and invoicing.
• Valid driver’s license required; motorcycle endorsement is a plus.
• Positive attitude, team mindset, and commitment to excellent customer service.

Why Join Us?

We offer a fun, team-oriented environment, competitive pay, and the opportunity to work with exciting brands and passionate riders every day. If you’re ready to build relationships, keep the service department running smoothly, and help deliver a top-tier customer experience,

Company Description

CEDAR CREEK MOTORSPORTS is Wisconsin's Largest Powersports dealer for UTV, Motorcycle, ATV and Watercraft. Offering the largest selection in the state of new and used Polaris and Can‑Am side by sides, Honda and Kawasaki motorcycles, Sea‑Doo jetski and pontoon boats, Ski‑Doo snowmobiles in Cedarburg, Wisconsin. 32 years in business nearby Milwaukee, Madison, Appleton, Green Bay, Wisconsin and Chicago, Illinois and offer our lowest price on everything for sale. Polaris OffRoad models like Sportsman, RZR, General, Ranger, Xpedition, XD 1500 are IN STOCK; Can‑Am Outlander Defender UTV, Maverick X3 Turbo along with Spyder and Ryker trikes; CFMoto UForce and ZForce UTV and CForce ATV models in stock. Number 1 national Honda service team for the motorcycles like Honda CRF Dirt Bikes, CBR, Grom and scooters and CRF dirt bikes, Pioneer and Talon UTV side by sides we sell. Ski‑Doo and Polaris snowmobile dealer; In Stock CFMoto UForce and ZForce UTV and CForce ATV in stock; Kawasaki motorcycles Z125, Ninja, Versys, Vulcan motorcycles dealer, ATV and MULE including Pro‑MX, FXT‑Pro and 4010 Trans4x4 models as well as Teryx side by sides dealer. Cedar Creek Motorsports is the Sea‑Doo Midwest Regional Dealer of the year and sells watercraft like Spark, Trixx, GTI, RXP‑X and Sea‑Doo Switch pontoon boat for sale.