Service Advisor

Russ-Darrow-Group-; West Granville (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation Plans

Full Benefits Package

Medical, Dental & Vision

401k with Company Match

HSA with Company Contribution

PTO from day one

Growth and Advancement Opportunities

Continuous Training and Development

Job summary

Russ Darrow Metro Honda in Wisconsin is seeking a Service Advisor to schedule service work, gather vehicle information, and actively communicate maintenance needs to customers. The role emphasizes delivering an exceptional customer experience and driving service opportunities.

Responsibilities include greeting customers, reporting symptoms accurately, preparing estimates, and ensuring accurate invoicing. A valid driver's license and at least 1 year in service write-ups are preferred, with

Qualifications

• Must be a top performer with a customer-first approach.
• 1 year of automobile service write-ups experience preferred.
• Self-motivated, organized and goal-driven.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Clearly report symptoms and communicate maintenance needs.
• Prepare cost estimates for labor and parts.
• Schedule service work and manage follow-up timelines.
• Monitor vehicle progress and update customers regularly.
• Explain completed work and charges at delivery.

Skills

Sales

Customer service

Communication

Job description

Russ Darrow Metro Honda is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.What We OfferWe believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you.SummaryThe Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.ResponsibilitiesGreeting customers promptlyObtaining customer and vehicle informationClearly reporting all vehicle symptoms as described by the customerDetermining and recommending needed maintenance base on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and updating customers frequentlyVerifying that the final invoice reconciles with the work performed on the repair orderExplaining all completed work and charges to customersQualificationsMust be a top performer willing to go above and beyond for customersOutstanding in sales and follow throughMust have at least 1 year experience in automobile service write upsSelf-motivated, organized and driven to succeedMust possess valid driver's licenseBenefitsCompetitive Compensation PlansFull Benefits PackageMedical, Dental & Vision401k with Company MatchHSA with Company ContributionPTO from day one!!Growth and Advancement OpportunitiesContinuous Training and Development