Service Advisor

Bob's Main Street Auto & Towing; West Bend (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

No nights or weekends

Guaranteed hourly pay

Monthly performance bonuses

Benefits valued at $5.50 extra per hr.

PTO with yearly increases

Paid holidays

401(k) with 4% match

Paid training & certifications

Relocation support

Job summary

Bob's Main Street Auto & Towing in West Bend, WI is seeking a Service Advisor to bridge customers and technicians, translating complex vehicle information into plain, honest guidance. This role emphasizes trust and long-term relationships rather than high-pressure sales.

You will listen, explain, and guide customers on maintenance options, prioritizing clarity and comfort. You’ll partner with technicians to ensure customers understand what is happening and why, before any work begins.

Responsibilities

• Prioritize customers and ensure they feel informed, respected, and confident.
• Educate and guide customers on vehicle maintenance and repair decisions.
• Communicate clearly with technicians and customers throughout the repair process.
• Deliver excellent service in person and over the phone.
• Work collaboratively within a team environment.
• Maintain a clean, safe, and professional workspace.
• Follow all safety procedures and use provided safety equipment.
• Adapt to change with a positive, high-energy mindset.
• Commit to continuous learning and personal development.

Skills

Customer service

Communication

Problem solving

Team collaboration

Job description

About This Role:

This role exists to help customers make clear, confident decisions about their vehicles - without pressure or confusion. As a Service Advisor at Bob's Main Street Auto & Towing, you act as the bridge between the customer and the technician, translating complex information into simple, honest guidance. Success in this role isn't measured by selling more, but by building trust and long-term relationships.

What Your Day Looks Like:

Your day is focused on listening, explaining, and guiding. You'll greet customers, review inspection findings, help prioritize repairs, and answer questions with patience and clarity. You'll work closely with technicians to understand vehicle needs and communicate them accurately, ensuring customers always know what's happening and why - before any work begins.

Our Core Values:

• Growth - Professionally and personally.
• Accountability - We do what we say we'll do.
• Integrity - With customers and each other.
• Transparency - No games, no guesswork.

What You Can Expect From Us:

We believe great work happens when people are supported, respected, and balanced.

• No nights or weekends:
  Your time matters. We protect work-life balance so you can be present at work and at home.
• Guaranteed hourly pay:
  Stable, predictable income you can rely on.
• Monthly performance bonuses:
  When the shop succeeds, you share in that success.
• Benefits valued at approximately $5.50 additional per hour:
  Medical, dental, vision, life, and short- & long-term disability coverage after 30 days.
• Paid time off with yearly increases:
  PTO starts after just 90 days and grows over time.
• Paid holidays - even when they fall on weekends:
  Important days are meant to be spent with family.
• 401(k) with 4% company match:
  We invest in your future, not just your output.
• Paid training, certifications & continued education:
  We support long-term career growth, not burnout.
• Relocation support:
  We'll relocate your toolbox for free to make joining our team easy.

What Success Looks Like in This Role:

As a Service Advisor, you're the bridge between our customers and our technicians—and one of the most trusted voices in the building.

You'll

• Prioritize customers and ensure they feel informed, respected, and confident.
• Educate and guide customers on vehicle maintenance and repair decisions.
• Communicate clearly with technicians and customers throughout the repair process.
• Deliver excellent service in person and over the phone.
• Work collaboratively within a team environment.
• Maintain a clean, safe, and professional workspace.
• Follow all safety procedures and use provided safety equipment.
• Adapt to change with a positive, high-energy mindset.
• Commit to continuous learning and personal development.

Who Thrives Here:

• You enjoy helping people make informed decisions.
• You value honesty over pressure.
• You want stability and growth.
• You care about doing things the right way.

If you're ready to join a team that thinks long-term about customers, employees, and the future we'd love to meet you.