Service Advisor

RV Value Mart; Pennsylvania; Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Dental Insurance

401K with company match

Paid time off

Employee discounts

Advancement opportunities

Awesome environment with a great team

Descripción de la vacante

RV Value Mart is seeking a Service Advisor to bridge customers and the service team. You will greet customers, assess needs, review RO and repair timelines, provide updates, and coordinate parts and warranty coverage.

This hands-on role emphasizes excellent communication, organization, and proactive service in a fast-paced dealership setting. You will collaborate with Sales, Parts, and Warranty teams, develop strong customer relationships, and help drive service revenue while delivering an

Formación

• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Proven sales and problem-solving mindset.
• Ability to thrive in a fast-paced, team-oriented environment.
• 2–4 years of relevant experience, or equivalent training; training provided for right candidate.

Responsabilidades

• Warmly greet customers in person, by phone, or email.
• Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment.
• Review repair orders (ROs) with customers at pick-up.
• Provide regular updates during service and resolve concerns proactively.
• Recommend additional services based on manufacturer guidelines and technician feedback.
• Schedule and confirm appointments efficiently.
• Write detailed and accurate service estimates.
• Pre-order parts as needed and verify extended warranty coverage.
• Ensure smooth drop-offs and timely follow-ups.
• Open and close the service department.
• Manage the day’s appointment schedule and address no-shows.
• Monitor open ROs and track service progress.
• Maintain organized records and a clean work area.
• Process payments and generate weekly lot reports.
• Collaborate with management on service feedback and performance.
• Assist in assigning jobs to technicians.

Conocimientos

Customer service

Communication

Sales mindset

Teamwork

Herramientas

Computer systems

Reporting tools

Descripción del empleo

Description

Your Role at a Glance

As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it’s about building trust, offering expertise, and delivering exceptional service every day.

What You’ll Do

Customer Experience Champion

• Warmly greet customers in person, by phone, or email
• Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment
• Review repair orders (ROs) with customers at pick-up
• Provide regular updates during service and resolve concerns proactively
• Recommend additional services based on manufacturer guidelines and technician feedback

Appointment Coordination

• Schedule and confirm appointments efficiently
• Write detailed and accurate service estimates
• Pre-order parts as needed and verify extended warranty coverage
• Ensure smooth drop-offs and timely follow-ups

Daily Department Operations

• Open and close the service department
• Manage the day’s appointment schedule and address no-shows
• Monitor open ROs and track service progress
• Maintain organized records and a clean work area
• Process payments and generate weekly lot reports
• Collaborate with management on service feedback and performance

Technician Workflow Management

• Assist in assigning jobs to technicians
• Coordinate technician updates and shift workloads as neededEnsure authorization accuracy for all service jobs

Cross-Department Collaboration

• Work closely with Sales, F&I, Parts, and Warranty teams
• Arrange for sublet repairs and process third-party payments

Ongoing Development

• Engage in dealership training and manufacturer programs
• Pursue relevant certifications and stay current with industry trends
• Attend trade events and expand your professional network

Requirements

What You Bring to the Team

• Top-notch communication and customer service skills
• Strong organizational and time management abilities
• Proven sales and problem-solving mindset
• Ability to thrive in a fast-paced, team-oriented environment
• 2–4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person
• Familiarity with computer systems and reporting tools

Physical Requirements

• Frequent sitting, standing, walking, bending, and kneeling
• Ability to climb ladders and lift up to 50 lbs as needed

Why Join Us?

You’ll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you’re looking for a role where you can grow your career and make a real impact on the customer experience, this is it.

*This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*

Benefits:

• Health Insurance
• Vision Insurance (company paid option)
• Dental Insurance (company paid option)
• 401K with company match
• Paid time off
• Employee discounts
• Advancement opportunities
• Awesome environment with a great team of coworkers!