Service Advisor

Shottenkirk Automotive Group; Rome (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shottenkirk Honda of Rome is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments. You will prepare estimates, verify insurance for loaners, and assist with service processes in a fast-paced dealership environment.

The ideal candidate has a proven track record in customer satisfaction, strong communication, and a collaborative, energetic attitude. This full-time role offers an opportunity to grow with a family-owned company across multiple states while

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or related service role.
• Energetic personality and a desire for long-term growth.
• Integrity and professional behavior.
• Willingness to learn new programs and adapt to systems.

Responsibilities

• Greet customers promptly and collect vehicle/customer information.
• Report symptoms clearly as described by the customer.
• Assess maintenance needs based on vehicle age, mileage and history.
• Prepare accurate estimates for labor and parts.
• Arrange follow-ups and schedule service appointments.
• Monitor vehicle progress and keep customers updated throughout the day.
• Verify invoicing matches repair orders and explain charges to customers.

Skills

Customer service

Communication skills

Computer literacy

Job description

Service Advisor

Shottenkirk Honda of Rome

Shottenkirk Automotive Group is family-owned and has been in business for over 60 years. We currently operate 27 Automotive Dealerships in 6 states and employ over 2,500 people. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Shottenkirk Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.