Service Advisor

Act Two Holdings, LLC. dba Audi Southampton/Posche Southampton; Water Mill (NY); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid Time Off and Holidays

Employee Discounts

Ongoing Training

Job summary

Audi Southampton is seeking a motivated Service Advisor to join our luxury automotive team in Southampton, NY. You will be the primary contact for service customers, coordinating vehicle service and maintenance while delivering a premium ownership experience.

Responsibilities include greeting customers, scheduling appointments, explaining repair needs, and coordinating with technicians to ensure timely work. A strong customer-service mindset and clear communication are essential.

Qualifications

• Previous automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and dealership software.
• Valid driver's license with a clean driving record.
• Experience with luxury brands is a plus but not required.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Schedule service appointments and accurately document customer concerns.
• Communicate repair recommendations, maintenance needs, and service timelines.
• Prepare repair orders and maintain accurate customer records.
• Coordinate with technicians to ensure timely completion of repairs.
• Keep customers informed throughout the service process.
• Review completed work with customers and explain services performed.
• Promote recommended maintenance and service offerings.
• Ensure customer satisfaction and help maintain high CSI scores.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Computer systems

Dealership software

Tools

Dealership software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Service Advisor – Audi SouthamptonLocation: Southampton, NYJob Type: Full-TimeCompensation: 80k - 150k annuallyJoin Our TeamAudi Southampton is seeking a motivated, customer-focused Service Advisor to join our growing team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced automotive environment, we want to hear from you.As a Service Advisor, you will serve as the primary point of contact for our service customers, ensuring a premium ownership experience while coordinating vehicle service and maintenance needs.ResponsibilitiesGreet customers and provide a professional, welcoming experience.Schedule service appointments and accurately document customer concerns.Communicate repair recommendations, maintenance needs, and service timelines.Prepare repair orders and maintain accurate customer records.Coordinate with technicians to ensure timely completion of repairs.Keep customers informed throughout the service process.Review completed work with customers and explain services performed.Promote recommended maintenance and service offerings.Ensure customer satisfaction and help maintain high CSI scores.QualificationsPrevious automotive service advisor experience preferred.Strong customer service and communication skills.Ability to multitask in a fast-paced environment.Excellent organizational and problem-solving abilities.Proficiency with computer systems and dealership software.Valid driver's license with a clean driving record.Experience with luxury brands is a plus but not required.BenefitsCompetitive compensation packageMedical, Dental, and Vision Insurance401(k)Paid Time Off and HolidaysSupplemental Insurance OptionsEmployee DiscountsOngoing Training and Career DevelopmentOpportunity to work with world-class luxury automotive brandsWhy Join Audi Southampton?At Audi Southampton, we are committed to providing an exceptional experience for both our customers and employees. We offer a supportive team environment, opportunities for growth, and the chance to represent two of the most respected luxury automotive brands in the world.Apply today and become part of a team dedicated to excellence.Equal Opportunity EmployerAudi Southampton is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.