Automotive Service Advisor - Luxury Dealership

Manhattan Motorcars Group; New Rochelle (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Audi New Rochelle seeks a dynamic Automotive Service Advisor to join its luxury dealership team in New Rochelle, NY. You will be the principal link between clients and the service department, greeting guests, documenting concerns, and delivering honest estimates with timelines for services and repairs.

Bring strong customer-service instincts, excellent communication, and experience in a fast-paced automotive setting. Join a brand known for performance, service, and client satisfaction.

Qualifications

• Experience as a service advisor or similar role in an automotive dealership is expected.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Serve as the primary liaison between clients and the service department.
• Greet customers with professionalism and enthusiasm.
• Document customer concerns and vehicle symptoms accurately.
• Provide clear, honest estimates and timelines for services and repairs.
• Communicate technician findings in a transparent manner.
• Ensure a premium customer experience from check-in to vehicle delivery.

Skills

CDK experience

Customer service

Communication skills

Team-oriented

Tools

CDK Software

Job description

Join the Elite Team at Audi New Rochelle – Automotive Service Advisor Wanted!

Are you passionate about luxury vehicles and delivering exceptional customer service? Audi New Rochelle is seeking a dynamic, driven, and customer-focused Automotive Service Advisor to join our world-class team!

What You’ll Do:

• Serve as the primary liaison between our valued clients and the service department.
• Greet customers with professionalism and enthusiasm.
• Accurately document customer concerns and vehicle symptoms.
• Provide clear, honest estimates and timelines for services and repairs.
• Communicate technician findings in a way that builds trust and transparency.
• Ensure a premium customer experience from check-in to vehicle delivery.

What We’re Looking For:

• Proven experience as a service advisor or similar role in an automotive dealership (Audi/VW experience a plus!).
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Strong organizational skills and attention to detail.
• Knowledge of CDK software preferred.

Why Audi New Rochelle?

• Work with a prestigious brand that represents innovation, performance, and style.
• Competitive compensation + performance-based bonuses.
• Comprehensive benefits package including medical, dental, vision, and 401(k).
• Ongoing training and career advancement opportunities.
• Supportive and professional team environment.

Location: Audi New Rochelle – 2 Harrison St, New Rochelle, NY
Full-Time |

Take your career to the next level with a brand that sets the standard.