Service Advisor - Audi New Orleans

Sonic Automotive; Metairie (LA); On-site; USD 90,000 - 175,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401k

Paid Time Off

Award-winning training programs

Special benefits for vehicle purchases

Job summary

A leading automotive group in Metairie, LA is seeking a Service Advisor to join their dynamic team. The ideal candidate will have over 2 years of experience in a high volume dealership and a deep commitment to customer service. Responsibilities include liaising between customers and technicians, updating clients about service progress, and maintaining detailed service records. Competitive salary structure with a base plus commission, alongside comprehensive training and benefits awaits the right candidate.

Qualifications

• 2+ years of experience as a Service Advisor in a high volume dealership setting.
• Authorized to work in the USA.
• Valid Driver's License with good driving record.

Responsibilities

• Provide outstanding customer service as a Service Advisor.
• Document customer vehicle issues accurately.
• Communicate services and costs to customers.
• Update customers on vehicle status throughout service.
• Maintain service records and process payments.

Skills

Customer Service Experience

Interpersonal Skills

Organizational Skills

Technical Knowledge

Tools

CDK

Job description

Service Advisor - Audi New Orleans in Metairie, LA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Audi New Orleansis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 2+ years experience as a Service Advisor in a high volume dealership setting.
• Experience with Audi brand a plus.
• Dealership Advisor and Sales experience a plus.
• Excellent CSE and Hours per RO.
• Experience using and working with CDK.
• Knowledge of automotive systems and basic technical understanding.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Salary: $90,000 to $175,000

• Draw plus commission
• Meeting and exceeding sales and company goals

Schedule:

• Full Time
• Monday through Saturday availability required
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.