Service Advisor

PrairieLand Partners, LLC; Wamego (KS); On-site; USD 40,000 - 48,000; Full time

Job summary

PrairieLand Partners, LLC is seeking a Service Advisor to be the front line of contact for customers at the branch in Kansas. You will ensure clear communication with AVE-PLP service teams to meet customer needs and report to the Service Manager.

You will schedule service, quote repairs, open work orders, coordinate with technicians, collect payments, and help drive department goals and service quality. Strong customer service skills are essential.

Qualifications

• Experience in front-line customer contact and service environments.
• Ability to communicate clearly with customers and service staff.
• Ability to schedule service appointments and collect payments.

Responsibilities

• Act as the primary customer contact for the location’s Service Department.
• Assist with technical requests from service technicians and customers.
• Communicate with customers to schedule service and collect payments for services rendered.
• Help service technicians improve labor performance by facilitating parts, tools, training, and scheduling.
• Open work orders, look up/add job codes for technicians, and manage until invoiced.
• Schedule and assign jobs according to skills and knowledge.
• Review work orders for completeness before billing.
• Ensure all tools, equipment, and vehicles are in good working order.
• Quote service work and sell needed repairs to customers.
• Submit warranty and Product Improvement Program (PIP) claims on time.
• Develop and monitor Service Department processes to ensure satisfaction.
• Lead accountability areas for annual Service Department goals and budget.
• Coordinate customer clinics, field days, and related events.
• Assist with supervising and mentoring junior staff.

Skills

Customer service

Scheduling

Communication

Technical understanding

Tools

CRM software

Job description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America. We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance. With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri. We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority. Look Forward. Adapt Often. Lead Always.

General Purpose:

The Service Advisor is the front line of contact for customers calling into or visiting the branch. They are responsible for positive and effective communication with AVE-PLP customers and internal service team to ensure the customer’s needs are met. The Service Advisor reports to the Service Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Act as the primary customer contact for the location’s Service Department.
• Assist with technical requests from service technicians and customers.
• Communicate with customers to schedule service, making sure all inbound equipment is properly noted and tagged, as well as the collection of payment for services rendered.
• Help service technicians to improve overall labor performance by creating efficiency gains by helping inspect, move equipment, procure special tools, order/return parts, and assist with technical advice including scheduling internal and external training.
• Open work orders, look up/add job codes for technicians as directed by Service Manager/Shop Foreman, and maintain control until closed and invoiced.
• Schedule and assign jobs and work areas to employees according to their skills and knowledge.
• Review work orders for completeness and accuracy prior to customer billing.
• Ensure all departmental tools, equipment, and vehicles are in good working order.
• Work with technicians to help accurately quote service work and sell needed repairs to customers.
• Submit all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
• Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
• Participate and lead specific accountability areas regarding annual Service Department goals and budget in alignment with overall company financial and operational objectives.
• Occasionally help in coordinating customer clinics, field days, and related promotional events.
• Assist with supervising and