Automotive Sales Call Center Representative

Paddock Chevrolet, Inc.; City of Tonawanda (NY); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

401K Plan & Match

Life Insurance

Paid Training

Job summary

Paddock Chevrolet, Inc. is seeking a dedicated Call Center Representative in City of Tonawanda, NY. You'll handle customer inquiries via phone and email, schedule service appointments, and maintain high customer satisfaction.

This role offers a competitive pay of $17.50 per hour plus commission and a comprehensive benefits package including health insurance, 401K, and growth opportunities. Join a team that values employee satisfaction and customer service excellence.

Qualifications

• Must have call center experience.
• Valid driver’s license required.
• Positive and hardworking personality necessary.

Responsibilities

• Handle incoming and outgoing calls and emails.
• Schedule appointments for service and sales.
• Contact customers based on marketing incentives.
• Provide excellent customer service experience.

Skills

Collaboration

Strong computer skills

Customer service

Positive attitude

Call center experience

Job description

Paddock Chevrolet a 2026 Best Places to Work Finalist for the second year. We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

Hours: Monday - Friday 8-4:30, occasionalSaturday hours

Job Responsibilities

• Handling of incoming and outgoing phone calls and emails.
• Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service and sales follow-up, and lead generation.
• Prospect follow-up calls, set appointments for service and sales, gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule service and sales appointments and reschedule no show customers.
• Contact customers based on current service and sales marketing incentives.
• Explain service maintenance plans and offers as needed.
• Assisting customers with any service inquiry as needed.
• Provide amazing customer service experience in a manner that results in the customer visiting the dealership.
• Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department

Pay is $17.50 per hour plus commission (uncapped)

Qualifications

• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
• Must have call center experience
• Previous insurance experience is a plus

Benefits

• Health, Vision,Dental, Short term disability, Specified disease and AccidentalInsurance
• 401K Plan & Match
• Life Insurance
• PTO + sick days
• Referral Program
• Employee appreciation events
• Paid training
• Growth opportunities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.