SERVICE ADVISOR

Nextran Corporation; United States; On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

401k with match

Paid Time Off

Disability Insurance

Life Insurance

Medical benefits

Job summary

Nextran Corporation is seeking a Service Advisor at our Denver, CO location. You will be the primary liaison between customers and technicians, ensuring accurate repair orders and timely communication.

The role emphasizes delivering excellent service, managing documentation, and coordinating shop activities to keep repairs on schedule. Ideal candidates bring strong communication skills, a positive attitude, and a willingness to learn.

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Basic computer proficiency and problem solving.

Responsibilities

• Deliver a friendly professional experience for every customer from check in to vehicle pickup.
• Listen to customer concerns and create accurate repair orders and service estimates.
• Inspect vehicles and document service needs clearly and efficiently.
• Coordinate with technicians and shop leadership to keep repairs on track and on schedule.
• Provide customers with timely updates and clear communication throughout the repair process.
• Recommend maintenance and additional services based on vehicle condition and manufacturer guidelines.

Skills

Customer service

Communication

Problem solving

Basic computer skills

Education

High school diploma or GED

Tools

Service management software

Job description

Nextran Truck Centers Service Advisor Denver CO

Our Employees Benefit from Career Paths Network of 30 Dealerships Disability Insurance Paid Time Off Nextran Paid Life Insurance Family Centered Values Medical and Dependent Care FSA 401k Retirement Plan with Match Company Paid Holidays EAP Great Medical Dental & Vision Benefits Social Responsibility Opportunities 28 Years of Industry Experience Professional Growth

Service Advisor Denver CO Pay 27 31 Pay based on an individuals skills certifications education and years of experience

Hours of Work Monday through Friday 7:00 am 3:30 pm

Fuel Your Career Drive Customer Success

Join Our Winning Team Looking for a career where every day brings a new challenge and an opportunity to make a difference Join our team as a Service Advisor and become the driving force behind keeping our customers on the road As the connection between our customers and expert technicians you’ll help keep heavy duty trucks moving while delivering exceptional service every step of the way If you thrive in a fast paced environment enjoy solving problems and love helping people this is the opportunity you’ve been looking for Diesel experience is a plus but a great attitude strong communication skills and a willingness to learn are even more important Well provide the training tools and support you need to build a rewarding career with a company that invests in your success

What You’ll Do

• Deliver a friendly professional experience for every customer from check in to vehicle pickup
• Listen to customer concerns and create accurate repair orders and service estimates
• Inspect vehicles and document service needs clearly and efficiently
• Coordinate with technicians and shop leadership to keep repairs on track and on schedule
• Provide customers with timely updates and clear communication throughout the repair process
• Recommend maintenance and additional services based on vehicle condition and manufacturer guidelines
• Review completed repairs with customers explain charges and ensure satisfaction before delivery
• Handle billing payments and service documentation accurately
• Support daily shop operations scheduling and workflow management
• Assist with road tests and additional duties as needed

What We’re Looking For

• High school diploma or GED required
• Valid drivers license with a good driving record required; CDL preferred
• 3 years of experience in the light and/or heavy duty truck industry or related field
• Strong communication and customer service skills
• Basic computer proficiency
• Knowledge of truck repair maintenance and service operations preferred
• Bonus if you have Experience with service management software
• Understanding of shop financials labor parts billing

Why Join Nextran

• Competitive pay opportunity to grow
• Hands on training and development
• Stable respected company in the trucking industry
• Team environment where your work actually matters

Nextran Core Hiring Competencies

• Customer Focus Building strong customer relationships and delivering customer centric solutions
• Instills Trust Gaining the confidence and trust of others through honesty integrity and authenticity
• Communicates Effectively Developing and delivering multi mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
• Decision quality Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life cycle cost to our customers Spanning the Southeast and Midwest United States we provide sales parts and service for several leading brands including Mack Volvo Isuzu GMC Ford Hino and Kalmar Ottawa

EOE Employer DCOM2