Service Advisor

NEXTRAN CORPORATION; Tallahassee (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career paths

Disability Insurance

Paid Time Off (2 weeks 1st year)

401(k) Retirement Plan with Match

Great Medical, Dental, & Vision Benefits

Job summary

A leading commercial truck dealership in Tallahassee, Florida, is seeking an experienced individual to provide outstanding customer service and manage service appointments. Responsibilities include inspecting vehicles, creating repair orders, and educating customers on maintenance. The ideal candidate will have a minimum of three years in the heavy-duty truck industry, strong communication skills, and a valid CDL license preferred. Join a network committed to professional growth and excellent employee benefits.

Qualifications

• Minimum three years’ experience in heavy duty truck industry.
• Strong interpersonal and communication skills.
• Valid CDL license is preferred.

Responsibilities

• Greeting customers and providing best-in-class customer service.
• Inspecting vehicles and creating repair orders.
• Educating customers on maintenance.

Skills

Customer service

Interpersonal skills

Communication skills

Computer proficiency

Understanding financial information

Education

High School Diploma

College or Technical training

Tools

ASIST Case software

Job description

Location: 4740 Blountstown Hwy
Tallahassee, FL, 32304

Overview

Are you looking to further develop your profession into a career?

Nextran Truck Centers is hiring!

Responsibilities

• Greeting customers and providing best-in-class customer service with a smile!
• Interview the customer thoroughly regarding the nature of the complaint.
• Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Create ASIST Case, and Repair Order for the repair.
• Schedule service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test Driving vehicle with customer, as needed.
• Other duties, as assigned.

Qualifications

Skills and Qualifications

• Minimum three years’ experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations
• High School Diploma - College or Technical training preferred but not mandatory
• Valid CDL license is preferred.

Benefits

Our Employees Benefit from: Career Paths || Network of 25 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer