Service Advisor

Fletcher Jones Automotive Group; United States; On-site; USD 123,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Audi Beverly Hills is seeking an experienced Service Advisor to deliver an exceptional guest experience by greeting customers, listening to their needs, and coordinating with technicians to ensure accurate service recommendations.

The role emphasizes proactive communication, accurate repair orders, and ongoing updates to customers throughout the service process. Compensation includes commissions and benefits within a dealership setting.

Qualifications

• Valid driver's license and clean driving record.
• Previous experience as a Service Advisor preferred.
• Total compensation includes hourly pay, commissions, overtime, and benefits.

Responsibilities

• Meet with customers and determine their repair/service needs.
• Prepare accurate repair orders with time, cost, and labor estimates; verify warranties.
• Monitor vehicle progress and provide frequent updates to customers.
• Promote labor, parts, and accessories and obtain approval for work.

Skills

Valid driver’s license

Clean driving record

Service advisory experience

Job description

At Audi Beverly Hills our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation's #1 family-owned automotive group. We are seeking an experienced Service Advisor to join our team as we continue to change the industry.

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Qualifications

• Valid driver's license and clean driving record
• Previous experience as a Service Advisor preferred
• Pay : $123,400 - $190,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $120,300 to $186,000 per year based on performance.

We attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish.

We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.

We are an Equal Opportunity Employer