Service Advisor - Audi

Audi Beverly Hills; Los Angeles (CA); On-site; USD 123,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Audi Beverly Hills is seeking an experienced Service Advisor to deliver exceptional customer experiences at our Los Angeles showroom leveraging a strong knowledge of vehicle services and repairs. You will greet customers, listen to needs, and coordinate with technicians to ensure clear communication and accurate repair orders.

The role emphasizes proactive updates, integrity, and a commitment to continuous improvement, with the potential to contribute to a high-performing service team in a

Qualifications

• Valid driver's license and clean driving record.
• Previous experience as a Service Advisor preferred.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Skills

Valid driver's license

Clean driving record

Experience as Service Advisor

Job description

At Audi Beverly Hills our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking an experienced Service Advisor to join our team as we continue to change the industry.

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid sick time
• Paid vacation
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Increase profitability by maximizing sales by promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold

Qualifications

• Valid driver’s license and clean driving record
• Previous experience as a Service Advisor preferred

Pay

$123,400 - $190,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods. Commissions range from $120,300 to $186,000 per year based on performance.

At Audi Beverly Hills, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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