Service Advisor

TrackerRMS, Inc.; United States; On-site; USD 32,000 - 59,000; Full time

Job summary

Logic360 in Dublin is seeking an experienced Service Advisor to join their professional team. You will handle high-quality servicing for a range of vehicles, ensuring customer satisfaction and clear communication throughout the process.

The role offers a permanent contract, Monday to Friday pattern, 42.5 hour week with occasional weekend overtime. A strong customer service background and driving licence are essential for success.

Qualifications

• Experience in the motor industry with strong customer service background.
• Technical background with qualifications desirable.
• Ability to manage a multi-skilled team.
• Proficient with MS Office and databases.

Responsibilities

• Booking customer vehicles into the workshop
• Explaining servicing and repair work to customers
• Preparing job cards and invoices
• Updating customers on vehicle progress and repair times
• Liaising with Vehicle Technicians and Parts Departments
• Managing workshop schedules and appointments
• Delivering high levels of customer service

Skills

Attention to detail

Team leadership

Time management

Communication skills

Health & safety

Flexibility

Tools

Microsoft Office

CRM software

Workshop systems

Job description

Logic360

Role: Service Advisor

Location: Dublin

Employment Type: Permanent

Working Shift Patterns: Monday to Friday

Working Hours: 08.00am to 17.00pm (42.5 hour week) with weekend overtime available

Salary: Competitive Salary on offer

About Us

Logic 360 Ltd is a leading Talent partner to high profile Clients in the Automotive industry, committed to excellence and innovation. We pride ourselves on our dedication to delivering first-class services and solutions to our clients and our candidates. Our team is composed of skilled professionals who thrive in a dynamic and supportive environment, helping you along your professional journey.

Client Information

Our client is a newly established but rapidly growing automotive service business, backed by the strength and resources of a leading UK Group. With over a year of successful trading under the Group, they have now launched as a standalone company with ambitious plans to expand nationwide. Already securing contracts with highly reputable dealerships, they have built strong technical teams and a reputation for delivering high-quality, efficient, and customer-focused vehicle services. This is an exciting time to join them at the beginning of their growth journey. You will be part of a forward-thinking company where your skills and expertise will be recognised, with opportunities to progress as the business continues to expand. Supported by the power of the wider Group, they offer stability, career development, and the chance to play a key role in shaping the future of a brand on the rise.

Job Description

We are looking for an experienced Service Advisor to join our clients professional and growing team. The successful candidate will carry out high-quality servicing work across a wide range of vehicles, ensuring great results and customer satisfaction.

Key Responsibilities

• Booking customer vehicles into the workshop
• Explaining servicing and repair work to customers
• Preparing job cards and invoices
• Updating customers on vehicle progress and repair times
• Liaising with Vehicle Technicians and Parts Departments
• Managing workshop schedules and appointments
• Delivering high levels of customer service

Qualification and Experience

• Prior experience in the motor industry with strong general customer service background
• Strong technical background with recognised qualifications desirable
• Demonstrated ability to manage and motivate a multi-skilled team
• Competence with computer systems, databases, and Microsoft Office tools (Word and Excel)
• Full EU driving licence required

Skills Requirements

• Excellent attention to detail with a commitment to achieving a flawless finish.
• Ability to work independently and as part of a team.
• Strong time management skills and the ability to meet deadlines.
• Good communication skills and a professional approach.
• Awareness of health and safety procedures.
• Flexibility to adapt to changing workloads in a fast-paced environment.

Equal Opportunity

Employer: Logic 360 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application and learning more about how you can contribute to our team. Thank you for considering Logic 360 Ltd as your next career destination!