Service Advisor

Tim Dahle Auto Group, Red Rock Auto Group; Sandy (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

Tim Dahle Auto Group is seeking an Automotive Service Advisor to bridge customers and technicians, ensuring a transparent and efficient service experience. You will guide customers through maintenance decisions, document service needs, and help schedule repairs.

Ideal candidates bring strong communication, knowledge of vehicle systems, and a commitment to excellent customer service. This role offers on-site work with ongoing training and development opportunities in a collaborative environment.

Qualifications

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency in using automotive service management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and a clean driving record.

Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

Skills

Customer service excellence

Communication skills

Vehicle systems knowledge

Diagnostics through questioning

Service software proficiency

Organizational skills

Valid driver's license

Tools

Automotive service software

Job description

Join our dynamic team as an Automotive Service Advisor, where your excellent communication skills and technical knowledge will help deliver exceptional customer service and vehicle care. In this role, you will serve as the vital link between our customers and our skilled technicians, ensuring a smooth and transparent service experience.

Key Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns or service requests.
• Explain necessary maintenance and repair procedures clearly and professionally.
• Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
• Prepare detailed repair orders based on customer needs and inspection findings.
• Estimate costs for additional repairs not included in the original service order and obtain customer approval before proceeding.
• Advise customers on available services, maintenance schedules, and vehicle care options.
• Coordinate with technicians to ensure timely and accurate completion of repairs.
• Maintain accurate records of customer interactions, service history, and work performed.

We foster a collaborative and growth-oriented environment where your expertise is valued. Our company is committed to providing ongoing training and development opportunities, competitive compensation, and a supportive workplace culture dedicated to excellence in customer service and vehicle care.

Skills And Qualifications

• Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to diagnose vehicle issues through questioning, inspection, and testing.
• Proficiency in using automotive service management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Valid driver’s license and a clean driving record.

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