Service Advisor

CEDAR CREEK MOTORSPORTS; Cedarburg (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(K)

Group health insurance

Dental & Vision insurance

Employee discount

Paid training

Incentives for performance

Paid holidays/vacation with longevity

Job summary

Cedar Creek Motorsports in Wisconsin is seeking an experienced, energetic service advisor for a full-time role in our state-of-the-art powersports dealership. Join a national award-winning team and support over 38,000 customers with friendly, knowledgeable service.

We value strong communication, attention to detail, initiative, and teamwork. Enjoy a great work environment with opportunities for growth and competitive benefits.

Qualifications

• Strong conversation and phone skills.
• Attention to detail, organized and ability to prioritize.
• Highly motivated and willing to take initiative.
• Ability to multi-task while being courteous and positive.
• Ability to work in a fast-paced environment.
• Dependable, honest and enthusiastic.
• Excellent TEAM player.

Responsibilities

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customer.
• Clearly communicate to customer the estimated cost and set expectations of completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customer out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders (customer and internal).
• Become efficient with all phases of the service process.
• Walk customer around their new purchase and introduce them to the service dept. and what we have to offer to make the buying experience enjoyable.
• Greet all customers in a courteous and friendly manner.
• Handle telephone, text and over-the-counter transactions quickly and courteously.
• Identify additional service a vehicle may need that customer is not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

Skills

Phone skills

Attention to detail

Self-motivated

Multi-tasking

Fast-paced environment

Dependable

Team player

Job description

Cedar Creek Motorsports is Wisconsin’s largest volume powersports dealer, locally owned and operating since 1993 with more than 33 years in the powersports industry. The dealership is known nationwide as a top-rated dealer for leading brands including Honda, Polaris, Kawasaki, Sea-Doo, Ski-Doo, Can-Am, Husqvarna, CFMoto, and more, offering extensive new and used inventories. Located just north of Milwaukee, the team provides friendly and knowledgeable sales, service, and parts support, backed by a large selection of pre-owned motorcycles, UTVs, ATVs, jetskis and snowmobiles.

Cedar Creek Motorsports also features high-quality parts and accessories and employs 9 service technicians to ensure a safe, enjoyable ownership experience for our customers. We've earned more national and regional awards for performance, product knowledge, technician training and customer service excellence than any dealer in Wisconsin.

We're seeking an experienced , energetic, service advisor to join their fast-paced dealership. This is a full-time position where you will work in a new state-of-the-art powersports dealership. You will be part of a national award-winning team and support over 38,000 customers. Our dealership is known for its friendly people, product knowledge, setting high standards and influencing powersports industry practices in the USA.

Cedar Creek Motorsports is Wisconsin’s largest volume powersports dealer, locally owned and operating since 1993 with more than 33 years in the powersports industry. The dealership is known nationwide as a top-rated dealer for leading brands including Honda, Polaris, Kawasaki, Sea-Doo, Ski-Doo, Can-Am, Husqvarna, CFMoto, and more, offering extensive new and used inventories. Located just north of Milwaukee, the team provides friendly and knowledgeable sales, service, and parts support, backed by a large selection of pre-owned motorcycles, UTVs, ATVs, jetskis and snowmobiles.

Cedar Creek Motorsports also features high-quality parts and accessories and employs 9 service technicians to ensure a safe, enjoyable ownership experience for our customers. We've earned more national and regional awards for performance, product knowledge, technician training and customer service excellence than any dealer in Wisconsin.

We're seeking an experienced , energetic, service advisor to join their fast-paced dealership. This is a full-time position where you will work in a new state-of-the-art powersports dealership. You will be part of a national award-winning team and support over 38,000 customers. Our dealership is known for its friendly people, product knowledge, setting high standards and influencing powersports industry practices in the USA.

Requirements

• Strong conversation and phone skills.
• Attention to detail, organized and ability to prioritize.
• Highly motivated and willing to take initiative.
• Ability to multi-task while being courteous and positive.
• Ability to work in a fast‑paced environment.
• Dependable, honest and enthusiastic.
• Excellent TEAM player.

Responsibilities

• Assist service department in maintaining a smooth and efficient department with a high degree of customer service.
• Diagnose mechanical problems accurately and clearly relay information to customer.
• Clearly communicate to customer the estimated cost and set expectations of completion times.
• Accurately look up parts for repair orders to build estimates.
• Open and close repair orders and perform cashier duties as needed to check customer out.
• Run VIN numbers for outstanding warranty repair work on manufacturer websites.
• Open and close warranty repair orders.
• Follow procedures for quick and efficient handling of repair orders (customer and internal).
• Become efficient with all phases of the service process.
• Walk customer around their new purchase and introduce them to the service dept. and what we have to offer to make the buying experience enjoyable.
• Greet all customers in a courteous and friendly manner.
• Handle telephone, text and over-the-counter transactions quickly and courteously.
• Identify additional service a vehicle may need that customer is not aware of.
• Handle customer objections reasonably, showing empathy and a positive attitude.

Benefits

• Great work environment: work hard + have fun
• Newest, coolest products in the powersports industry are here
• Committed team of people to work with
• Competitive Benefits Package with 401(K), Group Health Insurance, Dental & Vision insurance available.
• Outstanding employee discount
• Paid training, continuing education you'll need to be successful
• Incentives for performance
• Paid holidays/vacation with longevity