Auto Repair Center Manager

American Automobile Association; San Rafael (CA); On-site; USD 105,000 - 145,000; Full time

Benefits offered by this job

11 paid holidays

PTO 17 days first year

Sundays off

Best in class benefits

401K matching up to 6%

Tuition reimbursement

ASE certifications support

AAA membership

Employee discounts

State-of-the-art facilities

Job summary

American Automobile Association (AAA) Mountain West Group is seeking a senior leader to drive strategic expansion, manage budgets, and guide operations across multiple lines of business in the Western region. You will partner with road service, insurance, and automotive teams to optimize performance.

This role requires strong analytical abilities, data-driven decision making, and a track record in leading large teams.

Qualifications

• 5+ years of experience in repair/maintenance or emergency road services leadership.
• 5+ years of management or leadership experience.
• Bachelor's degree in a related field or equivalent experience.
• ASE Certification preferred.

Responsibilities

• Develops strategic and tactical plans for business expansion opportunities.
• Prepare annual budgets and business plans with financial analyses.
• Execute behavioral tactics to achieve established goals.
• Collaborate with Emergency Road Service and AAA Managers to support repair operations.
• Develop marketing campaigns and track success with leadership.
• Support cross-sell opportunities across lines of business.
• Plan, recruit and select talent to grow the business.
• Provide active leadership through coaching and performance management.
• Engage team members and align work with corporate strategy.
• Understand and manage to a profit and loss statement.
• Drive results and review metrics for efficiencies and product improvements.
• Manage large vendor relationships and commercial offers.

Skills

Leadership

Strategic planning

Financial management

Data analysis

Cross-functional collaboration

Communication

Change management

Team development

Vendor management

Budgeting

Education

Bachelor's degree in business/management or related field

ASE Certification (preferred)

Tools

Microsoft Office

Job description

Come Join Us! 11 Paid Holidays Up to 17 days PTO first year - start earning day one, 22 days off in year two No work on Sundays - Facility Closed Best in Class Benefits – Medical, Dental, Vision, wellness program and more! 401K Matching $1 to $1 up to 6% annually Tuition reimbursement for ASE Certifications State of the art equipment and facilities with consistent car count A free AAA Membership and numerous employee discounts Trusted Brand for over 120 years with 60 Million+ members in North America .

RESPONSIBILITIES / JOB DUTIES

• Develops strategic and tactical plans for business expansion opportunities.
• This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed.
• Responsible for executing behavioral tactics to achieve established goals.
• Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations.
• In partnership with leadership, develop marketing campaigns, promotional copy and tracks success.
• Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR’s exposure and supports cross-sell product opportunities.
• Plans, recruits and selects the talent required to grow the business.
• Provides active, engaged leadership through behavioral coaching and mentoring.
• Conducts performance evaluation and performance management activities for employees.
• Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy.
• Understands and manages to a profit and loss statement.
• Manages activities to drive results.
• Reviews metrics to determine efficiencies and recommend products, solutions and best practices.
• Responsible for large vendor relationships and commercial business offers.

KNOWLEDGE AND SKILLS

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to communicate effectively - verbal and written.
• Strong change management skills and the ability to operate in an environment of ambiguity.
• Ability to work cross-functionally across many business units and functions.
• Financial management experience, proficient math skills and adept at statistical analysis.
• Ability to write and execute business and financial plans.
• Working knowledge of Microsoft Office products.
• Automotive/mechanical background (preferred).
• Ability to drive vehicles equipped with manual transmission (preferred)
• Knowledge of equipment/tool operation and diagnostic/repair procedures (preferred).

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles (preferred).
• 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above).
• Bachelor's degree in related area or an equivalent combination of education and experience (preferred).
• ASE Certification (preferred).

WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes. - #LI-JM1

Welcome to AAA Mountain West Group (MWG), serving Northern California, Nevada, Utah, Arizona, Alaska, Wyoming, and Montana. We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles. We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.