Service Advisor

L0780 Land Rover Troy; Troy (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health plans

Paid holidays

Paid time off

Disability insurance

401(k) retirement plan

Career development

Job summary

Lithia & Driveway’s Jaguar Land Rover Troy location seeks a motivated BDC Representative to drive customer engagement and support sales growth. You will create a solid follow-up database and maintain knowledge of current pricing and promotions, delivering a premium customer experience.

The role emphasizes professional phone interactions, CRM usage, and scheduling appointments from various lead sources to maximize showroom visits and service bookings.

Qualifications

• Experience in call center or BDC environments preferred.
• Proficient with basic computer systems and CRM tools.
• Strong communication and professional phone presence required.

Responsibilities

• Gather accurate customer information to build a follow-up database.
• Learn product info, pricing, and events to inform customers.
• Use computer and phone systems to increase appointments and sales.
• Schedule solid appointments from various customer sources.

Skills

Call center experience

BDC experience

CRM tools

Education

High School diploma or equivalent

Tools

CRM tools

Job description

Dealership: L0780 Land Rover Troy Jaguar Land Rover Troy NOW HIRING BDC Representatives! If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals. At Jaguar Land Rover Troy, we’re committed to delivering a premium, customer-first experience that reflects the Land Rover brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction.

Who We're Looking For:

• Experienced call center and BDC representatives
• Customer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not required
• Ability to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customers
• Confident and professional phone presence
• Proficiency in basic computer systems and CRM tools

What You'll Do:

• Gather accurate customer information to create a database for continual follow-up and retention
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.
• Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.

What We Offer:

• Competitive pay
• Medical, Dental, and Vision plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center (career development and training)
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!