Service Advisor

Land Rover Troy; Troy (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Holidays

PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Land Rover Troy in Troy, MI is hiring a detail-oriented BDC Representative to drive customer engagement and support sales growth in our fast-paced Internet department. You will gather accurate customer information, build a follow-up database, and stay informed about current pricing, events, and promotions to create quality appointments.

Apply today to join a Fortune 200 company that offers competitive pay and comprehensive benefits, including Medical, Dental, Vision, 401(k), and development

Qualifications

• Experienced call center and BDC representatives
• Customer-facing telemarketing or retail experience preferred
• Professional, enthusiastic attitude with customers

Responsibilities

• Gather accurate customer information for follow-up and retention
• Build knowledge of product pricing, events and promotions
• Use CRM and phone skills to increase appointments, sales and retention
• Schedule solid appointments from calls, leads, referrals and walk-ins

Skills

Call center experience

BDC experience

Customer service

Phone etiquette

Tools

CRM software

Job description

Dealership:L0780 Land Rover TroyJaguar Land Rover TroyNOW HIRING BDC Representatives!If you're looking for a fast-paced, challenging, and lucrative role for the next step in your career, this is a perfect fit for you! As one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states, there are many opportunities for you to pursue your short and long-term career goals.At Jaguar Land Rover Troy, we’re committed to delivering a premium, customer-first experience that reflects the Land Rover brand. We are looking for a motivated and detail-oriented BDC Representative to drive customer engagement, support sales growth, and create exceptional first impressions for every interaction. Apply today to join a growing Fortune 200 company!Who We're Looking For:Experienced call center and BDC representativesCustomer-facing telemarketing, administrative, retail/hospitality, business development roles preferred but not requiredAbility to prioritize customer experience through a professional, enthusiastic, and friendly attitude with all potential customersConfident and professional phone presenceProficiency in basic computer systems and CRM toolsWhat You'll Do:Gather accurate customer information to create a database for continual follow-up and retentionBuild and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.Utilize computer & phone skills within our Internet department to increase appointments, sales and customer retention.Schedule solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.What We Offer:Competitive payMedical, Dental, and Vision plansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning Center (career development and training)Vehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.