BDC Retention Specialist

L0443 Planet Honda; Union (NJ); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Paid Holidays & PTO

Employee Stock Purchase Plan

Job summary

Lithia & Driveway is seeking a BDC Retention Specialist at our Union, NJ location. You will support customers through the vehicle buying process, respond to inquiries, and identify opportunities to upgrade or renew leases, driving long-term customer satisfaction.

A background in dealership BDC or customer retention is highly valued. We offer a base pay plus commission with a total rewards package, including medical, dental, vision, 401(k), and more.

Qualifications

• Experience in dealership BDC or customer retention preferred.
• Excellent communication and customer service skills.
• Ability to follow up with customers and manage multiple leads.
• Valid driver's license with clean driving record.
• Team player with willingness to learn and grow.

Responsibilities

• Assist customers throughout the vehicle buying process.
• Build strong relationships through excellent customer service.
• Deliver a VIP customer experience from Service to Sales.
• Follow up with customers before and after the sale.
• Identify upgrade, trade-in, and lease renewal opportunities.
• Respond promptly to customer inquiries and sales leads.
• Maintain knowledge of vehicles and dealership services.
• Keep customer information updated in the CRM system.
• Generate repeat business through strong customer relationships.
• Meet individual and team sales goals.
• Support customer retention and long-term satisfaction.

Skills

Dealership BDC experience

Communication skills

People skills

Customer-centric

Sales experience helpful

Fast-paced work style

Follow-up discipline

Valid driver’s license

Team player

Job description

Dealership

L0443 Planet Honda Planet Honda

Hiring

BDC Retention Specialist

Pay

We are offering a competitive earnings potential of $4,000–$9,000 per month, which includes a base pay plus commission opportunities.

Schedule

Must be available for a flexible schedule, including evenings, weekends, and holidays to support dealership operations.

Report to

Bdc Manager

Why Join Our Team?

Planet Honda in Union, New Jersey, is one of the top-performing Honda dealerships in the tri-state area and nationwide. We take pride in delivering exceptional customer service, reflected in our more than 16,000 outstanding Google reviews. We are actively recruiting individuals who possess a strong background in dealership BDC customer retention, vehicle acquisition, or direct automotive sales.

What You'll Do

• Assist customers throughout the vehicle buying process.
• Build strong relationships through excellent customer service.
• Deliver a VIP customer experience from Service to Sales.
• Follow up with customers before and after the sale.
• Identify upgrade, trade-in, and lease renewal opportunities.
• Respond promptly to customer inquiries and sales leads.
• Maintain knowledge of vehicles and dealership services.
• Keep customer information updated in the CRM system.
• Generate repeat business through strong customer relationships.
• Meet individual and team sales goals.
• Support customer retention and long‑term satisfaction.

What You'll Bring

• Prior Dealership BDC or customer retention experience highly preferred
• Positive, outgoing, and professional attitude
• Strong communication and people skills
• Customer-focused mindset
• Sales experience preferred, but not required
• Ability to work in a fast-paced environment
• Strong follow-up and organizational skills
• Valid driver's license with a good driving record
• Team player with a willingness to learn and grow

Total Rewards

Est. Annual Compensation: $40,000.00-$75,000.00 additional bonuses based on individual appointments shown/sold and manufacturer approvability.

Actual pay offered may vary depending on skills, experience, job‑related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!