BDC Representative

Lithia & Driveway; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off & Paid Holidays

401(k) + Employee Stock Purchase Plan

Employee vehicle purchase discounts

Ongoing training & career development

Job summary

Lithia & Driveway is seeking a Business Development Representative at Land Rover Troy to serve as the first point of contact for customer inquiries. You will play a crucial role in converting interest into appointments and managing a customer database.

Ideal candidates will possess strong communication skills and a goal-oriented mindset, ensuring customer satisfaction and supporting the dealership’s success. Join a top luxury brand and enjoy competitive pay, benefits, and ongoing career development.

Qualifications

• Confident on the phone and comfortable with CRM technology.
• Proven ability to manage multiple inquiries simultaneously.
• Ability to prioritize tasks and follow up diligently.

Responsibilities

• Serve as the first contact for incoming sales inquiries.
• Convert interest into appointments for the sales team.
• Maintain and update a customer database.

Skills

Strong communication skills

Ability to manage multiple conversations

High attention to detail

Experience with CRM systems

Goal-oriented mindset

Job description

Dealership

L0780 Land Rover Troy

Business Development Representative (BDC) – Land Rover Troy

Suburban Land Rover Troy | Lithia & Driveway

Be the First Impression. Set the Standard. Drive the Opportunity.

At Land Rover Troy, every customer interaction matters—and it starts with you. As a BDC Representative, you’re the voice and connection behind the brand, creating momentum that turns interest into appointments and appointments into long‑term clients. This is a fast‑paced, high‑impact role where your ability to communicate, organize, and follow through directly drives success for both the customer and the store.

What You’ll Do

• Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)
• Convert interest into firm, show‑ready appointments for the sales team
• Maintain consistent follow‑up with prospects to keep opportunities moving forward
• Build and manage a clean, accurate customer database for retention and repeat business
• Stay current on Land Rover products, pricing, and current offers
• Partner with sales leadership to improve processes and customer experience
• Handle inbound and outbound communication with professionalism and urgency
• Identify and escalation customer concerns when needed

What You Bring

• Strong communication skills (phone confidence is key)
• A natural sense of urgency and ability to manage multiple conversations at once
• High attention to detail and organization
• Comfortable working with CRM systems and technology
• Goal‑oriented mindset with a focus on results
• Previous BDC, call center, or customer engagement experience is a strong plus

Why Land Rover Troy

• Represent a globally recognized luxury brand
• Work in a structured, performance‑driven environment
• Be part of a dealership that values process, consistency, and customer experience
• Grow your career within Lithia & Driveway, a Fortune 500 automotive leader

Compensation & Benefits

• Competitive pay with performance‑driven incentives
• Medical, Dental, Vision coverage
• Paid Time Off & Paid Holidays
• 401(k) + Employee Stock Purchase Plan
• Paid Life Insurance & Short/Long‑Term Disability
• Lithia Learning Center (ongoing training & career development)
• Employee vehicle purchase discounts
• Wellness programs

Who Succeeds In This Role

• People who are highly responsive and organized
• Strong communicators who can build rapport quickly over the phone
• Individuals who take ownership of their work and follow through
• Team players who thrive in a structured, goal‑driven environment

If you’re looking for a role where your effort directly impacts results—and you want to be part of a premium brand operation—apply today.