Service Advisor

Chevrolet of Thousand Oaks; Thousand Oaks (CA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

GM/Chevrolet training

Health insurance

Life insurance

Paid time off

Career path

Vehicle purchase discounts

Job summary

Chevrolet of Thousand Oaks, part of Swickard Auto Group, is seeking a Service Advisor. You will be the primary contact for guests through the service process, translate repair information into clear communication, and build precise estimates.

This high-volume, hospitality-driven role emphasizes guest trust, accurate timelines, and teamwork with technicians. We offer GM/Chevrolet training, medical/dental, PTO, career path, and strong earning potential with OTE $60,000 - $120,000+ per year.

Qualifications

• 1+ year of service advisor experience in a franchised dealership.
• Strong communication and guest service skills.
• Familiarity with GM service processes is a plus.
• Proven track record of CSI and NPS performance.
• Valid driver’s license with a clean record.

Responsibilities

• Serve as the primary contact for guests from write-up to delivery.
• Translate repair information into clear, confident communication.
• Build estimates and set realistic timelines.
• Coordinate with technicians and parts for smooth workflows.
• Identify and present additional service recommendations.
• Deliver a professional pickup and delivery experience.
• Maintain accurate records in the DMS and ensure compliance.
• Represent the dealership with hospitality standards.

Skills

Service advisor experience

Clear communication

Guest satisfaction

CSI performance

CDK familiarity

Reynolds & Reynolds

Tools

CDK

Reynolds & Reynolds

Job description

Thousand Oaks, CA | Chevrolet | Iconic American brand | Service Advisor | 1+ year experience | Southern California | Veterans encouraged to apply | $60,000 - $120,000+/yr OTE

IS THIS YOU?

• You have dealership service advisor experience -- or a strong background in sales or hospitality -- and you know how to communicate clearly, set accurate expectations, and follow through every time
• You build guest trust naturally -- through honest recommendations, accurate estimates, and doing exactly what you said you'd do
• You're looking for a high-volume domestic brand store in a strong Southern California community where your skills and your effort translate into real earning potential

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Chevrolet of Thousand Oaks, we serve a community that trusts us with their vehicles -- from daily drivers to work trucks to performance models. Chevy guests are loyal when they're taken care of, and our Service Advisors are the people who earn and keep that loyalty through clear communication, accurate work, and a genuine hospitality-first approach.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Chevrolet of Thousand Oaks and Swickard's hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor experience in a franchised dealership preferred -- candidates with comparable sales or hospitality experience are encouraged to apply
• Chevrolet, GM, or domestic brand experience a strong plus -- familiarity with GM service processes and systems is an advantage
• Track record of strong CSI and NPS performance and repeat guest relationships
• Reynolds & Reynolds or CDK experience preferred
• Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience
• Valid driver's license with a clean driving record
• A hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• OTE of $60,000 - $120,000+/yr
• Paid GM and Chevrolet manufacturer training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A team culture built on standards, accountability, and genuine care for the guest

WHY CHEVROLET OF THOUSAND OAKS

• Chevrolet is one of America's most trusted and widely driven brands -- consistent, high-volume service traffic and a loyal guest base that returns to the advisors who take care of them
• Thousand Oaks is a strong, family-oriented Southern California community where guest relationships compound over time
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• We run with process, training, and centralized support -- so your day is structured and your earning potential is real
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest
• Leadership that invests in your development and removes roadblocks so you can perform at your best

Chevrolet of Thousand Oaks has the volume, the community, and the operational culture to give a skilled service advisor a genuinely rewarding place to grow. Chevy guests are loyal -- and they stay loyal to the advisor who communicates clearly, follows through, and makes every service visit feel effortless.

If you have dealership experience -- or the right background in sales or hospitality -- and a guest-first mindset ready to grow -- we'd like to meet you.