Service Advisor

Truck Co; Town of Wausau (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

McCoy Group, Inc. is seeking a Service Coordinator to schedule repairs, communicate repair recommendations, and manage customer relationships within our busy service department. You will work closely with technicians, foremen, and management to drive productivity while delivering exceptional customer service.

You’ll coordinate repair work, review orders, manage parts availability, and support team success. If you’re organized, proactive, and passionate about keeping customers moving, we’d love

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize in a busy environment.
• Leadership mindset with strong problem‑solving abilities.
• Team‑oriented attitude and commitment to customer satisfaction.
• Previous service, automotive, diesel, or dealership experience preferred.

Responsibilities

• Schedule and coordinate repair work.
• Communicate with customers throughout the repair process.
• Review and close repair orders.
• Coordinate parts availability and service scheduling.
• Support service department operations and team success.

Skills

Strong communication

Multitasking

Leadership mindset

Team orientation

Customer service experience

Job description

In this role you’ll schedule service appointments, communicate repair recommendations, manage customer relationships, and help keep our service department operating efficiently. You’ll work closely with technicians, foremen, and management to deliver exceptional customer service while driving shop productivity and profitability.

What You’ll Bring:

• Strong communication and customer service skills
• Ability to multitask and prioritize in a busy environment
• Leadership mindset with strong problem‑solving abilities
• Team‑oriented attitude and commitment to customer satisfaction
• Previous service, automotive, diesel, or dealership experience preferred

What You’ll Do:

• Schedule and coordinate repair work
• Communicate with customers throughout the repair process
• Review and close repair orders
• Coordinate parts availability and service scheduling
• Support service department operations and team success

If you’re organized, motivated, and passionate about delivering outstanding customer experiences, we’d love to hear from you!

Apply today and help keep our customers moving.

McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.