Service Advisor

Four Star Freightliner; Town of Florida (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive Bi-weekly pay plus bonus

Company paid employee Year end Award e

Promotion from within

Job summary

Four Star Freightliner is seeking a Service Advisor to be the first and last face customers see, using product knowledge to build lasting impressions and loyalty. A comprehensive training program will prepare you to communicate effectively and gain confidence in service under the hood.

We offer strong training, diverse teamwork, and opportunities for advancement, with a focus on delivering exceptional service and a positive customer experience while adhering to safety policies and company

Qualifications

• High school diploma or equivalent required.
• Experience with heavy truck repair methods preferred.
• Strong interpersonal and customer service skills.
• Ability to read and comprehend English instructions.
• Must be a self-starter and able to work in a team.

Responsibilities

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments, determine nature of mechanical problems, and estimate repair costs.
• Conduct preliminary vehicle inspections and assess for additional repairs.
• Test drive vehicles or refer to the test technician as necessary.
• Maintain RO documents and manage payment data.
• Follow up on repair orders to communicate changes to customers.
• Ensure adherence to safety policies.
• Advise customers on vehicle care per manufacturer specifications.
• Explain details of additional work including cost and time.
• Support management forecast and company initiatives.

Skills

Interpersonal skills

Oral communication

Customer service

English reading

Time management

Organizational skills

Team player

Education

High school diploma or equivalent

Job description

As a Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services. No matter your experience, our training program will prepare you to communicate successfully with our customers and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge.

Additionally, at Four Star Freightliner, “It all starts with our people.” Creating a diverse and welcoming workplace with team members from varied backgrounds and experiences is our highest priority.

JOB LOCATION: 270 Four Star Way Midway, FL 32343

Responsibilities

• Greet customers and answer service calls in a timely, friendly manner.
• Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a timeline, and estimate the cost of repair.
• Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
• Test drive vehicles or refer to the test technician as necessary.
• Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
• Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
• Accomplish the forecast that has been established by management.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
• If additional work is needed, explain the details to customer, including the additional cost and time considerations.
• Follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor.

Perks and Benefits

• Competitive Bi-weekly pay plus bonus
• Company perks such as company paid employee Year end Award event in Destin FL
• Excellent Training programs and Career Advancement Opportunities
• Company provided uniforms and tools
• Medical and prescription drug coverage
• Dental, vision, EAP, STD, LTD, and 401(k) retirement savings plans
• Employer paid Life Insurance
• Paid Vacation Days
• Employee Safety Boots Reimbursements
• Wellness reimbursements
• We promote from within – a commitment we are passionate about

Requirements and Qualifications

• Effective interpersonal and oral communication skills
• Comfortable Interacting with people face-to-face
• Eagerness to learn and grow
• Determined self-starter that works well in a group or alone.
• Ability to read and comprehend English instructions and information.
• High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods.
• Must have the ability to identify and meet Customer needs and requirements.
• Must be a hard worker, responsible and a problem solver.
• Organizational and time management skills are a must.
• Exceptional phone and Customer service skills required.
• Appearance must meet the company image and requirements.
• Four Star Freightliner is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
• Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.