Service Advisor

NEXTRAN CORPORATION; Cheyenne (WY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Career paths

Network of 30 dealerships

Disability insurance

Paid time off

401(k) with match

Company-paid holidays

EAP program

Medical, dental & vision

Job summary

Nextran Truck Centers is hiring a Service Advisor to manage customer interactions, estimate repairs, and coordinate with the shop team in Cheyenne, WY. This role emphasizes clear communication, accurate estimates, and proactive customer updates throughout the repair process.

The ideal candidate has 3+ years in the truck industry, strong interpersonal skills, and proficient computer usage to navigate repair orders and scheduling systems.

Qualifications

• High School Diploma or GED required.
• Technical training preferred but not mandatory.
• Valid driver’s license required; CDL license preferred but not required.
• Minimum three years’ experience in light/heavy-duty truck industry with knowledge of parts and services.
• Strong interpersonal and communication skills.
• Computer proficiency.
• Ability to understand financial information as it pertains to dealership operations.

Responsibilities

• Greet customers and provide best-in-class customer service.
• Interview the customer to understand the issue.
• Inspect vehicle and document with photos.
• Create ASIST Case and Repair Order for repair.
• Schedule service appointments with Shop Foreman.
• Prepare written estimates for parts and labor and provide timelines.

Skills

Customer service

Interpersonal communication

Computer proficiency

Financial literacy

Education

High School Diploma / GED

Technical training

Driver's license (CDL preferred)

Tools

ASIST Case system

Repair order/dispatch system

Job description

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

• Career Paths
• Network of 30 Dealerships
• Disability Insurance
• Paid Time Off
• Nextran Paid Life Insurance
• Family Centered Values
• Medical and Dependent Care FSA
• 401(k) Retirement Plan with Match
• Company-Paid Holidays
• EAP
• Great Medical, Dental, & Vision Benefits
• Social Responsibility Opportunities
• 28+ Years of Industry Experience
• Professional Growth

Starting Wage: $25.00 per Hour, based on an individual’s skills, certifications, education, and years of experience.

Apply Before: September 25th, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders.

• Greeting customers and providing best-in-class customer service with a smile!
• Interview the customer thoroughly regarding the nature of the complaint.
• Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
• Create ASIST Case, and Repair Order for the repair.
• Schedule service appointments with Shop Foreman
• Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
• Educating customers on manufacturer’s recommended maintenance.
• Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
• Explaining service work and related charges to customers before, during, and after the completion of services.
• Reviewing completed work with the Shop Foreman and back parts counter personnel.
• Processing repair orders and handling customer’s method of payment.
• Test Driving vehicle with customer, as needed.
• Other duties, as assigned.

Skills and Qualifications

• High School Diploma and/or GED required
• College or Technical training preferred but not mandatory
• Valid driver’s license required; CDL license preferred but not required.
• Minimum three years’ experience in light and/or heavy-duty truck industry with a working knowledge of parts and services used in repair and maintenance. Similar experience in related industries will be considered.
• Strong interpersonal and communication skills
• Computer proficiency
• Ability to understand financial information as it pertains to dealership operations

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve problems and deal with a variety of variables in situations with only limited resources. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee frequently is required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee is required to stand and sit for extended periods of time (hours)
• Entry or exit from the cab of the vehicle.
• Climb to a safe position to access the engine compartment area, firewall or roof of a vehicle.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to vibration. The noise level in the work environment is usually loud.

Essential duties and related qualifications may be changed as needed to meet the changing demands of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nextran Truck Centers is an Equal Employment Opportunity Employer and a Drug Free Workplace.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer