Automotive Service Advisor

Napleton's Auto Park of Urbana; Urbana (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Pay range: $80k-$120k/yr

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products and services

Fantastic Growth Opportunities

Family Owned and Operated

Job summary

Napleton's Urbana Auto Park is seeking a Service Advisor to bridge customers and technicians, presenting repair recommendations and keeping the lane moving with clear updates. You will write repair orders with cost and time estimates, and communicate proactively to build trust and satisfaction.

Join a long-standing family-owned dealership group and leverage our Fixed Operations technology to deliver outstanding service, while pursuing growth opportunities in a dynamic environment.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• 18+ years of age or older to comply with the company driving policy.
• Willingness to undergo a background check in accordance with local law/regulations.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Exceptional Customer Service Skills

Tech Savvy

Job description

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton's Urbana Auto Park. the Service Advisor is a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customers vehicle in top shape.

Take advantage of this rare opportunity to join one of the countrys largest and most successful automotive dealership groups!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of $80,000-$120,000 per year . This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to : NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws