Service Advisor

Crowncarstn; Tennessee; On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation package

Employee discounts on Harley-Davidson products

Opportunities for ongoing training

Job summary

Join the team at Thunderhead Harley-Davidson as a Service Advisor in Kodak, TN! You will be the primary point of contact for customers seeking service for their Harley-Davidson motorcycles, ensuring an exceptional customer experience.

In this role, you will schedule and manage service appointments, explain service recommendations clearly, and coordinate with the service team. Ideal candidates should have experience in customer service and strong communication skills. Enjoy competitive compensation, employee discounts, and opportunities for professional development.

Qualifications

• Previous experience in automotive or motorcycle service advising preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers promptly and courteously.
• Schedule and manage service appointments.
• Explain service recommendations and estimates clearly to customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Time management

Knowledge of Harley-Davidson motorcycles

Tools

Scheduling software

Job description

Join the team at Thunderhead Harley-Davidson as a Service Advisor in Kodak, TN!

In this role, you will be the primary point of contact for customers seeking service for their Harley-Davidson motorcycles.

You will ensure an exceptional customer experience by understanding their needs, coordinating with the service team, and managing service appointments efficiently.

Responsibilities:

• Greet customers promptly and courteously, providing professional service and advice.
• Schedule and manage service appointments ensuring timely communication between customers and service technicians.
• Explain service recommendations and estimates clearly to customers.
• Coordinate with the parts department to ensure availability of necessary components for repairs and maintenance.
• Maintain accurate records of customer interactions, services provided, and follow-up actions.
• Handle customer inquiries and resolve any service-related issues to ensure satisfaction.
• Promote additional services and products that benefit the customer and enhance their riding experience.

Requirements:

• Previous experience in automotive or motorcycle service advising, customer service, or related field preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently in a fast-paced environment.
• Knowledge of Harley-Davidson motorcycles and parts is a plus.
• Proficient with computer systems and scheduling software.
• Reliable, detail-oriented, and motivated to provide exceptional customer service.

Our Benefits:

• Competitive compensation package (details to be discussed during the hiring process).
• Employee discounts on Harley-Davidson products and services.
• Opportunities for ongoing training and professional development.
• Supportive work environment with a team passionate about motorcycles.

About Us:

Thunderhead Harley-Davidson is committed to delivering exceptional Harley-Davidson experiences, from quality motorcycles to expert service and genuine parts. Located in Kodak, TN, we take pride in our knowledgeable staff and dedicated customer service, ensuring every rider feels at home and fully supported.

We're an Equal Opportunity Employer / EOE