Service Advisor

Stonewall Harley-Davidson; Ruckersville (VA); On-site; USD 27,552,000 - 38,573,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

LegalShield Coverage

Life Insurance (Voluntary)

Long-Term Disability (LTD)

Accident Insurance

Critical Illness Insurance

401(k) with Employer Match

Paid Sick Leave

Vacation and Holidays

Employee Discounts on Harley-Davidson

Job summary

Stonewall Harley-Davidson in Ruckersville, VA, is seeking a Service Advisor to greet customers, prepare repair orders, and communicate repair details with technicians. The role emphasizes clear communication and customer-focused service.

Responsibilities include maintaining contact with customers during service visits and promoting Harley accessories and services to enhance the experience. A valid motorcycle endorsement and a customer-service mindset are essential for success in this fast-paced

Qualifications

• High school diploma or equivalent required; technical or business degree preferred.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Excellent customer service, communication, and organizational skills.
• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
• Ability to handle multiple tasks and remain calm in a fast-paced environment.
• Strong attention to detail and a commitment to quality service.
• Professional appearance and a passion for Harley-Davidson motorcycles.
• Valid driver’s license and motorcycle endorsement required.

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.
• Maintain regular contact with customers during service visits.
• Promote additional services and accessories that enhance the Harley-Davidson experience.

Skills

Customer service

Communication skills

Organizational skills

Motorcycle endorsement

Education

High school diploma

Technical or business degree preferred

Tools

Talon

CDK

Microsoft Office

Job description

Service Advisor

Stonewall Harley-Davidson Ruckersville, Virginia, United States

About this position

Description:

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Prepare repair orders and communicate repair details clearly.
• Coordinate with technicians to ensure accurate and efficient repairs.
• Maintain regular contact with customers during service visits.
• Promote additional services and accessories that enhance the Harley-Davidson experience.

Qualifications

• High school diploma or equivalent required; technical or business degree preferred.
• Previous experience in a dealership service advisor role preferred (motorcycle, automotive, or powersports).
• Strong understanding of Harley-Davidson products, maintenance schedules, and repair procedures.
• Excellent customer service, communication, and organizational skills.
• Proficiency with dealership management systems (Talon, CDK, or similar) and Microsoft Office.
• Ability to handle multiple tasks and remain calm in a fast-paced environment.
• Strong attention to detail and a commitment to quality service.
• Professional appearance and a passion for Harley-Davidson motorcycles.
• Valid driver’s license and motorcycle endorsement required.

Compensation & Benefits

• Competitive hourly pay plus performance incentives
• Medical, Dental, and Vision Insurance
• LegalShield Coverage
• Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance
• 401(k) with Employer Match
• Paid Sick Leave, Vacation, and Holidays
• Employee discounts on Harley-Davidson motorcycles, parts, and apparel
• Ongoing Harley-Davidson service training and certification opportunities

Schedule

Full-time, including weekends and occasional evenings as required.

#ID26 #Harley

Requirements:

ADA Essential Duties

• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to communicate clearly in person, on the phone, and electronically.
• Ability to push or maneuver motorcycles (with assistance).
• Maintain regular and predictable attendance.