Service Advisor

Quirk Ford; Quincy (MA); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Competitive pay

Job summary

Quirk Ford in Quincy, MA is seeking a Service Advisor to greet customers, listen to needs, and schedule appointments while coordinating loaners and insurance verification. You will prepare estimates, report symptoms, and communicate services and charges clearly.

Prior Ford dealership experience is a plus, and a high level of customer service is essential. Join a team that values growth, flexibility, and service to customers and the community.

Qualifications

• Experience in a service department (min 1 year).
• Ability to lift 50 pounds and stand for extended periods.
• High school diploma or equivalent required.
• Good computer skills and willingness to learn new programs.
• Strong customer service and communication abilities.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report vehicle symptoms as described by customer.
• Determine and recommend maintenance based on age, mileage, history.
• Prepare a complete and accurate labor and parts estimate.
• Establish follow-up times and monitor progress of each vehicle.
• Update customers frequently and explain all work performed.
• Verify final invoice matches work performed on the repair order.

Skills

Customer service

Problem solving

Automotive knowledge

Ford dealership experience

Energetic personality

Long-term career

Integrity

Computer skills

Tech procedures

Service dept experience

Physical ability

Fast-paced environment

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay

• Flexible Working Hours

• Health Insurance

• PTO & Sick Leave

• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly

• Obtain customer and vehicle information

• Clearly report all vehicle symptoms as described by the customer

• Determine and recommend maintenance base on age, mileage and history of vehicle

• Prepare a complete and accurate estimate of cost for labor and parts

• Establish follow up time

• Monitor the progress of each vehicle throughout the day, and update customers frequently

• Verify that the final invoice reconciles with the work performed on the repair order

• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus

• Ability to identify the problem quickly

• Knowledge of automobiles

• Proven record of achieving exceptional customer satisfaction

• Past experience as a service advisor, assistant lane manager or service consultant

• Very energetic personality

• A desire for a long-term career with a growing organization

• Personal and professional integrity

• Computer skills and willingness to learn new programs

• Ability to learn new technology and repair and service procedures and specifications

• Minimum of 1 year in service department

• Ability to lift 50 pounds and work on your feet for extended periods of time

• Ability to work in a fast-paced environment

• Basic computer skills

• Positive, friendly attitude

• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.