Service Advisor

Hireology; Tacoma (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

RWC Group, a family-owned service provider, seeks a Service Advisor in Tacoma, WA to keep repairs flowing smoothly between technicians and customers. This role emphasizes transparent communication and effective coordination across the repair process.

Key duties include managing the service dispatch system, updating customers on timelines, and ensuring high-quality repair documentation for technicians. The position supports a growing team across five states, reflecting the company’s Run Right

Qualifications

• Strong communication and organizational skills.
• Experience in service writing or dispatch preferred.
• Ability to manage multiple repair orders at once.

Responsibilities

• Maintain service dispatch system and repair flow.
• Deliver clear communication to customers about repair timelines.
• Ensure quality control and customer satisfaction.
• Support technicians with accurate repair order documentation.

Skills

Strong communication

Organization skills

Service writing/dispatch

Multi-tasking

Job description

The Service Advisor keeps communication flowing between our technicians and customers, ensuring repairs are handled efficiently and transparently.

Key Responsibilities:

• Maintain service dispatch system and repair flow
• Deliver clear communication to customers about repair timelines
• Ensure quality control and customer satisfaction
• Support technicians with accurate repair order documentation

Qualifications:

• Strong communication and organization skills
• Experience in service writing or dispatch preferred
• Ability to manage multiple repair orders at once

At RWC Group, we’re family-owned and growing across five states. We believe in building strong teams that help customers Run Right.

M/F/V/H