Service Advisor

Peach; Jefferson (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

Peach is seeking a Service Advisor to join our Jefferson, GA team. The role centers on understanding customer repair needs, communicating with technicians, and ensuring smooth service orders from intake to invoicing.

You will prepare estimates, obtain approvals, create and manage work orders, and help secure payment at job completion. A high school diploma and related experience are preferred. This is an on-site position with standard hours.

Qualifications

• High school diploma or GED required.
• Minimum of one year related experience and/or training.
• An equivalent combination of education and experience is acceptable.

Responsibilities

• Communicate with the customer to understand repair needs and provide cost estimates.
• Explain needs and requirements via written work orders and verbal explanations.
• Create work orders and repair estimates based on technician diagnosis.
• Communicate repair needs to customer and obtain approval for repairs.
• Complete invoice and collect payment; close repair orders.

Skills

Customer communication

Work orders

Estimate preparation

Interpersonal skills

Education

High School Diploma or GED

1 year related experience or training

Equivalent education/experience acceptable

Tools

CRM software

Invoicing systems

Microsoft Office

Job description

Ready to do work that makes a difference?

At our core, we believe work should be energizing, growth should be constant, success should be shared and that real opportunity should be available to those willing to go after it. Whether you're a problem-solver, innovator, or go-getter, this is your chance to join a team that values your ideas and invests in your future.

If you're ready to challenge yourself, grow fast, and love what you do - this might be exactly what you’ve been looking for.

Come be part of what we’re building.

Under the supervision of the Service Manager, the Service Advisor is responsible for receiving service work from the customer and communicating with the technician and customer through completion of the repair, including completion of the invoice. .

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
• Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
• Creates work orders.
• Creates repair estimates based on the technician’s diagnosis.
• Communicates repair needs to customer and obtains approval for repairs.
• Completes invoice and obtains payment.
• Closes repair orders
• Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education General Experience

High school diploma or general education degree (GED) and

Minimum of one year related experience and/or training

An equivalent combination of education and experience is acceptable

Applicants only - NO RECRUITERS

Qualifications

Education

Preferred

High School or better in General Studies/Diploma.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.