Service Advisor

Germain Honda; Surprise, Northern (AZ, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Competitive wages

Professional development

Employee discounts

Job summary

Germain Honda in Surprise, AZ is seeking an Automotive Service Advisor to lead the customer experience in the service lane. You will own vehicle status updates, repairs and diagnostics, acting as the liaison between technicians and clients to ensure transparency and satisfaction.

Join a team that values professional appearance, clear communication and a collaborative, self-motivated mindset. Training and advancement opportunities support ongoing development in a fast-paced automotive retail

Qualifications

• At least 2 years of experience in a service/advisory role or related field.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication skills with customers.
• Professional personal appearance.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as liaison between technician and customer.
• Assist customer through the service process.
• Collaborate with team for loaner availability and warranty processing.

Skills

Customer service

Communication

Organization

Teamwork

Professional appearance

Job description

Automotive Service Advisor

Surprise, AZ

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Advisor, you will own thecustomer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities

• Answerservice calls, set and confirmappointments


• Writerepair orders


• Act as a liaison between the technician and customer


• Assistyour client through the service process.


• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications

• At least 2 years ofexperience


• Strong record of positive customer satisfaction results


• Organized and friendly personality


• Fantastic communication skills with your customers


• Professional personal appearance


• Team oriented and self-motivated


• Able to work with little supervision


• Clean driving record

Germain Offers

• Comprehensive Coverage & Health, Dental and Vision Insurance


• 401(k) Savings Plan with Employer Match


• Paid Vacation/Company Holidays


• Competitive Wage Plans


• Ongoing Professional Development and Internal Promotions


• Company Outings and Activities


• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.