Service Advisor

American Automobile Association; Sun City (AZ); On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

Paid holidays

PTO (up to 17 days first year)

401K matching

Tuition reimbursement for ASE

Medical, dental, vision benefits

AAA membership

Job summary

American Automobile Association in Sun City, AZ, is hiring a Service Advisor to deliver outstanding member experiences and manage technician workflow. You will listen, diagnose, and clearly communicate services and costs, while ensuring timely completion and satisfaction.

The role requires a strong background in auto repair, good communication, and the ability to manage estimates, parts orders, and shop scheduling. A valid license and safety-minded approach are essential.

Qualifications

• High School Diploma or GED required; 3–5 years auto repair experience preferred.
• Valid driver's license with clean driving record.
• Strong customer service and communication skills.
• Automotive service excellence certification desired.

Responsibilities

• Interact with members to assess repair needs and explain services clearly.
• Document repairs and estimates in the shop management system.
• Schedule work, assign tasks, order parts, and coordinate service activities.
• Ensure BAR requirements are met in documentation.

Skills

Customer service

Communication skills

Negotiation

Organization

Automotive knowledge

Manual transmission driving

Computer skills

Education

High School Diploma or GED

Job description

Are you Looking to Drive Your Career Forward?Join Our Team and Enjoy a Rewarding Career!At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class:11 Paid HolidaysUp to 17 days PTO first year - start earning day one, 22 days off in year twoBest in Class Benefits – Medical, Dental, Vision, wellness program and more!401K Matching $1 to $1 up to 6% annuallyTuition reimbursement for ASE CertificationsState-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-insA free AAA Membership and numerous employee discountsTrusted Brand for over 120 years with 65 Million+ members in North AmericaClosed SundaysJob Profile SummaryThe Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.Essential Duties• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.• Accurately document repairs, diagnostic and maintenance work into shop management system• Ensures all necessary BAR requirements are met in Repair Order preparation and documentation• Sources and estimates all needed parts for repairs to customer vehicles• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.• Performs minimal record keeping and other administrative functions required to support the business• Note: May require travel to different locations on an as needed basisKnowledge/Skills/Abilities• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity• Effective organization, interpersonal and negotiation skills• Ability to work scheduled hours as necessitated by business need• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email• Strong Member service focus• Automotive/mechanical background• Ability to drive vehicles equipped with manual transmission• Knowledge of equipment/tool operation and diagnostic/repair proceduresEducation & Experience / Licenses & Certification/ Requirements• Must possess a valid driver’s license with a safe driving record• High School Diploma or equivalent certification (GED)• 3-5 years industry experience in auto repair• Automotive Service Excellence certification desiredWork Environment/Physical Requirements• Ability to lift and or carry up to 40lbs• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders#LI-JM1