Service Advisor

AAA Mountain West Group

Sun City (AZ)

On-site

USD 89,000 - 140,000

Full time

4 days ago

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Benefits offered by this job

11 Paid Holidays

PTO first year

Best in Class Benefits

401K Matching

ASE Tuition reimbursement

AAA Membership

Employee discounts

Closed Sundays

Job summary

AAA Mountain West Group is seeking a Service Advisor to deliver an outstanding member experience while guiding technicians' workflow. You will listen, ask the right questions, prepare estimates, schedule work, and communicate clearly about services and charges.

The role requires strong customer service focus, automotive knowledge, and the ability to work with a shop management system. A valid driver’s license and a high school diploma are required; ASE certification is preferred.

Qualifications

Must possess a valid driver’s license with a safe driving record.
High School Diploma or equivalent certification (GED) required.
3–5 years industry experience in auto repair.
ASE certification desired.

Responsibilities

Interact with members to determine auto repair needs and provide great customer service.
Document repairs and maintenance work into the shop management system.
Ensure BAR requirements are met in Repair Order preparation and documentation.
Source and estimate parts for repairs to customer vehicles.
Suggest repairs for safety and performance and prioritize for customers.
Review repairs with customers from original estimate to final payment.
Perform basic record keeping and administrative tasks.

Skills

Customer service

Communication

Organization

Math skills

Computer skills

Automotive knowledge

Manual transmission

Education

High School Diploma or GED

ASE certification desired

Tools

Shop management system

Microsoft Office

Job description

Are you Looking to Drive Your Career Forward?

Join Our Team and Enjoy a Rewarding Career!

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $89,000 - $140,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class:

11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million+ members in North America
Closed Sundays

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.

Essential Duties

Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
Accurately document repairs, diagnostic and maintenance work into shop management system
Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
Sources and estimates all needed parts for repairs to customer vehicles
Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
Performs minimal record keeping and other administrative functions required to support the business
Note: May require travel to different locations on an as needed basis

Knowledge/Skills/Abilities

Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity
Effective organization, interpersonal and negotiation skills
Ability to work scheduled hours as necessitated by business need
Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email
Strong Member service focus
Automotive/mechanical background
Ability to drive vehicles equipped with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures

Education & Experience / Licenses & Certification/ Requirements