SERVICE ADVISOR

Jackson Automotive Group; Cartersville (GA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Jackson Automotive Group is seeking an Automotive Service Advisor in Cartersville, GA. The role involves greeting customers, listening to vehicle concerns, and determining service needs.

You will prepare repair orders, estimate costs, and advise customers on recommended services while coordinating with the shop dispatcher. The position requires professionalism, accurate documentation, and strong customer communication to maintain high satisfaction.

Qualifikationen

• Greets customers and gathers vehicle information
• Diagnoses concerns via questioning and inspection
• Prepares repair orders with clear descriptions and estimates
• Recommends needed repairs based on inspection results

Aufgaben

• Greet customers, gather vehicle information, and schedule service
• Diagnose concerns through questions, history review, and tests
• Prepare accurate repair orders with parts and labor estimates
• Advise on recommended services and communicate with dispatcher
• Ensure timely updates and obtain authorization for additional work
• Explain charges to customers and process payments

Kenntnisse

Customer greeting

Estimate preparation

Repair orders

Communication

Jobbeschreibung

Description

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Requirements

Essential Duties

• Greets customers promptly and professionally, gathers vehicle information, and schedules service appointments.
• Diagnoses customer concerns through questioning, service history review, visual inspection, or test drive.
• Prepares accurate repair orders with clear descriptions of the concern and complete estimates for parts and labor.
• Recommends needed repairs and maintenance based on inspection results and manufacturer specifications.
• Sets promised times, coordinates with the dispatcher, and tracks repair progress throughout the day.
• Keeps customers informed of any changes to cost or timing and obtains authorization before additional work.
• Reviews completed repair orders, explains work performed and charges, and processes payment.
• Resolves customer concerns and maintains high customer satisfaction and quality standards.
• Keeps service forms, menus, and pricing guides current, and maintains a clean work area and professional appearance.
• Other tasks as assigned

Employment is contingent upon successful completion of a background check, pre-employment drug screening, and a motor vehicle record review. Candidates must hold a valid driver's license and have a driving record that meets the requirements of our insurance carrier.